{"id":2098195,"url":"https://alion.io/job/johnson-controls-hvac-client-resource-coordinator-4","title":"HVAC Client Resource Coordinator","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":721,"ghost_share":0.001,"stale_share":0.533,"repost_share":0.011,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T17:31:35Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T19:48:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"***Onsite Position***\nHVAC Customer Resource Coordinator\nAt Johnson Controls, you will help keep service operations running smoothly by coordinating customer requests, technician schedules, and the daily flow of work that supports timely maintenance and completed service jobs. This role is a key link between customers, technicians, billing, and support teams.\nRole Overview\nUnder direct supervision of the Truck Based Service Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service, manages the schedule of assigned technicians and mechanics, and helps ensure preventative maintenance is completed on time and aligned with monthly forecasting goals. You will also debrief technicians daily, resolve issues quickly, and support the movement of completed work through the business process.\nKey Responsibilities\nReceive and schedule customer requests for unscheduled and scheduled service.\nCoordinate labor scheduling to match technicians and mechanics to the right customer and service need.\nCommunicate the action plan and services to be provided directly to the customer.\nConfirm that work has been completed to customer expectations and follow up as needed.\nAnswer customer inquiries and resolve or escalate issues appropriately.\nDebrief assigned technicians and mechanics daily and maintain consistent communication with them.\nSupport scheduled service visits, parts ordering and PO creation, start-up support, customer PO confirmation, WIP management, and reconciliation of exceptions.\nKeep customer account information current in NxGen and support time and expense reporting follow-up.\nReview and correct unassociated technician time and assist with other administrative activities as assigned.\nAttend daily team huddles and weekly planning and scheduling meetings.\nHow You Will Do It\nThis is a full-time on-site position, where accuracy, responsiveness, and follow-through help keep service commitments on track.\nOwn the daily schedule with accountability, safety, and integrity, making sure technicians are assigned effectively and customer needs are handled promptly.\nStay close to the work by maintaining steady communication with technicians, customers, and internal partners to remove barriers quickly.\nUse clear, candid problem-solving when issues arise, and work with others to improve outcomes for customers and the team.\nCollaborate across functions with Customer Billing Coordinators, Customer Support Coordinators, and service management to move completed jobs through the process without delay.\nKeep information up to date in NxGen, monitor WIP activities, and support timely handling of schedule changes, exceptions, and reporting needs.\nLook for better ways to work every day by helping refine scheduling, communication, and follow-up practices while contributing to a supportive team environment.\nQualifications\nHigh school diploma or equivalent, plus two to five years of service industry experience managing service operations and/or service scheduling.\nAbility to work independently with strong organizational skills and attention to detail.\nStrong interpersonal skills and the ability to communicate effectively with internal and external clients.\nAbility to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.\nAbility to prioritize work activities based on financial impact to business goals.\nAbility to influence diverse teams to accomplish tasks and goals.\nNice to Have\nAssociate degree.\nExperience with basic project accounting or costing principles.\nHIRING HOURLY RANGE: $22-$31 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.","description_format":"text","description_chars":5148,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Energy & Utilities","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-10-08T17:31:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 15","filings_12m":61,"filings_prev_12m":53,"green_card_filings_12m":15,"median_offered_wage_usd":109474,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:3","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/johnson-controls-hvac-client-resource-coordinator-4","json_url":"https://alion.io/job/johnson-controls-hvac-client-resource-coordinator-4.json","meta":{"generated_at":"2026-10-11T20:35:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-hvac-client-resource-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-hvac-client-resource-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-hvac-client-resource-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-hvac-client-resource-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-hvac-client-resource-coordinator-4"}]}