{"id":2107986,"url":"https://alion.io/job/johnson-controls-hvac-service-operations-manager-3","title":"HVAC Service Operations Manager 3","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":744,"ghost_share":0.001,"stale_share":0.583,"repost_share":0.013,"time_to_fill_p50_days":23,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Chester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":116000,"max":173750,"currency":"USD","period":"year","gross":null,"usd_annual":173750},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T21:06:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T17:50:01Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Us\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat we offer\nCompetitive salary \nPaid vacation/holidays/sick time - 15 days of vacation first year\nComprehensive benefits package including 401K, medical, dental, and vision care - Available day one\nExtensive product and on the job/cross training opportunities with outstanding resources\nEncouraging and collaborative team environment\nDedication to safety through our Zero Harm policy\nCheck us out: https://youtu.be/pdZMNrDJviY\nWhat you will do\nUnder general supervision of HVAC Branch Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culture for the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.\nHow you will do it\nOwns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results. \nWorks with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business.\nDirect supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc. \nProvides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems. \nDrives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications. \nImplements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work. \nPerforms other duties as related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers. \nWhat we look for \nRequired\nMinimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling. \nMinimum of 5 years HVAC commercial industry experience with progressing responsibility\nMust demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. \nMust have strong interpersonal skills to effectively connect with both internal and external clients. \nMust have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. \nAble to prioritize work activities based upon financial impact to desired business goals. \nDemonstrated competence in written and verbal communication skills. \nExperience and/or basic project accounting or costing principals. \nAble to positively represent Johnson Controls and connect with others at varying levels. Able to influence diverse teams to accomplish tasks/goals. \nAble to use Service Management software and financial accounting systems. \nBachelor's Degree OR an equivalent experience in HVAC industry\nHIRING SALARY RANGE: $116,000 - $173,750 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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