{"id":4226586,"url":"https://alion.io/job/johnson-controls-implementation-support-technical-specialist-shoppertrak-solutions","title":"Implementation & Support Technical Specialist – ShopperTrak Solutions","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":496,"ghost_share":0,"stale_share":0.804,"repost_share":0.012,"time_to_fill_p50_days":33,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T08:13:31Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T08:13:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are?\nAbout Johnson Controls\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.\nVisit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.\n\nWhat you will do\nWe are looking for a technically skilled and customer-focused Implementation & Support Technical Specialist to deploy, configure, maintain, and support ShopperTrak retail analytics solutions across retail customer environments. The role is responsible for Pre Sales discussion with end-to-end implementation of traffic counting systems, occupancy solutions, retail analytics platforms, data integrations, and ongoing technical support.\nThe ideal candidate will possess strong expertise in retail technology, networking, field deployments, troubleshooting, and customer engagement. The specialist will work closely with sales, project management, customer success, product engineering, and retail customers to ensure successful implementation and operational excellence.\n\nHow you will do it\nSolution Design, Implementation & Deployment:\nPre Sales engagement with client along with Sales team for Designing the solution to provide all required KPI’s by client.\nCoordinating with Subcon for best quote and installation planning and supporting Subcon team to find suitable Subcon in unrepresented areas.\nInstall, configure, and commission ShopperTrak traffic counting and retail analytics solutions.\nConduct site surveys and assess infrastructure readiness including network, power, mounting locations, and connectivity requirements.\nDeploy and configure:\nShopperTrak Vision sensors\nTraffic counting devices\nOccupancy monitoring solutions\n\nValidate sensor performance, counting accuracy, and data quality.\nExecute User Acceptance Testing (UAT) and customer sign-off procedures.\nCoordinate implementation activities with retailers, contractors, IT teams, and project managers.\nEnsure deployments meet project timelines, quality standards, and customer expectations.\n\nTechnical Support & Operations :\nProvide Level 2 and Level 3 support for ShopperTrak hardware and software solutions.\nTroubleshoot:Sensor communication issues\nNetwork connectivity failures\nAnalytics data synchronization problems\n\nPerform root cause analysis and implement corrective actions.\nMonitor system health and proactively address performance issues.\nManage incidents, service requests, and escalations according to SLA commitments.\nCoordinate with global engineering and product support teams for complex issues.\nEnsuring PO to Subcon is issued on time to meet SLA committed to clients.\n\nDocumentation & Compliance :\nCreate and maintain:Solution Design including markup plans wherever required.\nInstallation guides\nTechnical runbooks\nSite documentation\nNetwork diagrams\nSupport procedures\nKnowledge base articles\n\nMaintain deployment records and configuration management documentation.\nEnsure all Implementation and Services reports are available for submitting to client for timely recognizing the revenue.\nEnsure compliance with customer security and data privacy requirements.\n\nWhat we look for\nEducation\nBachelor's Degree/Diploma in Computer Science, Information Technology, Electronics Engineering, Telecommunications, or related discipline.\nExperience\n3-7 years of experience in:Retail technology deployments\nField implementation\nTechnical support\nSystems integration\nIoT or analytics solutions\n\nTechnical Skills\nNetworking\nTCP/IP\nDNS\nDHCP\nVPN\nFirewall fundamentals\nLAN/WAN troubleshooting\nOperating Systems\nWindows\nLinux fundamentals - will be added advantage\nTools\nServiceNow/Remedy\nJira\nPower BI\nExcel (Advanced)\nRemote support tools\nPreferred Experience\nSolution deployment and support.\nRetail implementation projects.\nTraffic counting and occupancy monitoring technologies.\nSensormatic Solutions ecosystem knowledge.\nMulti-site retail rollout experience.\nSupporting large retail brands.\nExperience working with supermarkets, fashion retailers, department stores, specialty retail, and shopping malls.\nKey Competencies\nAdvanced troubleshooting and root cause analysis\nCustomer-facing communication skills\nProject coordination\nTechnical documentation\nStakeholder management\nStrong attention to detail\nAbility to work independently in field environments\nSuccess Metrics\nOn-time implementation delivery (>95%)\nCustomer acceptance and sign-off success rate\nSLA compliance for incident resolution\nSystem uptime and device availability\nTraffic count accuracy targets\nCustomer Satisfaction (CSAT) scores\nReduction in recurring incidents\nSuccessful customer training and onboarding completion\n\nWhat we offer:\nWe offer a challenging and exciting position as part of a global, multi-industrial corporation. Joining us provides a stimulating work environment, career development opportunities, and the chance to make a significant impact on society.\n\nDiversity & Inclusion:\nOur dedication to diversity and inclusion stems from our core values. We lead with integrity and aim for a future aligned with our customers' vision for success. 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