{"id":2354689,"url":"https://alion.io/job/johnson-controls-iscalaservicemax-techno-functional-engineer","title":"iScala/ServiceMax Techno Functional Engineer","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":728,"ghost_share":0.001,"stale_share":0.543,"repost_share":0.012,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:33:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T14:33:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"iScala / ServiceMax Techno Functional Engineer\nJohnson Controls is looking for a techno-functional professional who can help shape, support, and improve critical business systems that enable service operations, reporting, and process efficiency. In this role, you will work across iScala, ServiceMax, and connected technologies to deliver reliable solutions for users and stakeholders.\nYou will work across iScala and ServiceMax/Salesforce environments, combining functional understanding with hands-on technical troubleshooting. The successful candidate will combine strong technical development skills with functional business knowledge to deliver robust ERP solutions that support business operations across Finance, Supply Chain, Procurement, Manufacturing, Distribution, and related business functions. This role is well suited to an experienced professional who enjoys solving complex platform issues, improving processes, and partnering with both business and technology teams.\nRole Overview\nAs an iScala / ServiceMax Techno Functional Engineer, you will bridge business needs and technical execution across ERP and field service platforms. You will be an iScala ERP expert that extends the scope of this role to Salesforce and ServiceMax processes to ensure smooth processes execution through the ecosystem. You will partner with cross-functional teams to analyze requirements, support system improvements, troubleshoot issues, and ensure solutions are delivered with quality, clarity, and follow-through.\nKey Responsibilities\nProvide techno-functional support for iScala ERP and ServiceMax environments across business and support processes.\nStrong knowledge of the iScala ERP application, and experience configuring and supporting core iScala modules\nAnalyze user and business requirements, and translate them into practical system solutions, configurations, reports, and integrations.\nSupport Build, SIT, UAT, deployment, and hypercare activities for enhancements and implementations.\nTroubleshoot issues across iScala, databases, interfaces, and connected applications, including Edge Apps and Salesforce -related integrations where applicable.\nSupport localization, electronic invoicing, and statutory or regulatory requirements as part of ERP operations.\nPerform root cause analysis, track defects, and support issue resolution through to closure.\nAssist with upgrades, regression testing, data migration activities, and process documentation.\nPrepare training materials, conduct end-user training, and support adoption of new or updated solutions.\nCreate and maintain support documentation, functional specifications, and run books for operational continuity.\nCollaborate with business users, developers, QA, and solution stakeholders to deliver stable and scalable outcomes.\nHow You Will Do It\nWork closely with business teams to understand the real process behind the request before proposing a solution.\nTranslate functional needs into clear technical specifications, test scenarios, and supportable system designs.\nUse disciplined testing, documentation, and follow-through to reduce rework and improve release quality.\nPartner across teams with openness and accountability so issues are resolved quickly and sustainably.\nLook for ways to improve reporting, integration flow, and support processes through practical problem-solving.\nKeep users informed, supported, and trained so new functionality is adopted effectively.\nQualifications\nBachelor’s degree in computer science, Information Technology, Engineering, or a related field.\n8+ years of experience in a techno-functional role supporting ERP and/or service management platforms.\nStrong hands-on experience with iScala ERP and working knowledge of related technologies and support processes.\nSolid understanding of SQL and database troubleshooting, including complex querying and support for data-related issues.\nExperience with MS SQL Server and report development using SSRS; exposure to SSIS is valuable.\nExperience supporting Build, SIT, UAT, defect triage, and post-release stabilization.\nAbility to document requirements, configurations, test results, and support procedures clearly and accurately.\nStrong communication skills and the ability to work effectively with technical and non-technical stakeholders.\nAbility to work independently, manage priorities, and deliver results in a fast-paced environment.\nFluency in English.\nExperience supporting one or more of the following business areas:General Ledger (GL)\nAccounts Payable (AP)\nAccounts Receivable (AR)\nFixed Assets\nCash Management\nPurchasing\nInventory Management\nSales Order Processing\nManufacturing\nDistribution\nWarehouse Management\nSupply Chain\nProject Accounting\n\nNice to Have\nHands-on experience with Epicor Service Connect.\nExperience with ServiceMax and Salesforce, including functional configuration or support for field service processes.\nExposure to electronic invoicing, localization, taxation, and statutory compliance requirements.\nExperience with data migration, source-to-target mapping, or ERP upgrade activities.\nKnowledge of local and USGAAP consolidation or financial reporting processes.\nExperience creating operational run books or support handover documentation.","description_format":"text","description_chars":5224,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-12T14:33:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-12T19:24:20Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-iscalaservicemax-techno-functional-engineer","json_url":"https://alion.io/job/johnson-controls-iscalaservicemax-techno-functional-engineer.json","meta":{"generated_at":"2026-10-12T19:24:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-iscalaservicemax-techno-functional-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-iscalaservicemax-techno-functional-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-iscalaservicemax-techno-functional-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-iscalaservicemax-techno-functional-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-iscalaservicemax-techno-functional-engineer"}]}