{"id":2251809,"url":"https://alion.io/job/johnson-controls-it-support-specialist-plm-windchill","title":"IT Support Specialist - PLM, Windchill","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":766,"ghost_share":0.001,"stale_share":0.631,"repost_share":0.013,"time_to_fill_p50_days":21,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Agile","optional":true},{"name":"AutoCAD","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"GitHub","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true},{"name":"SolidWorks","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-24T18:36:07Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nRole Overview\nYou will monitor, analyze, test, and support PLM-related IT services to help keep systems stable, accessible, and aligned with business needs. The role is focused on resolving issues quickly, supporting the PLM insourcing initiative, and building long-term operational knowledge within the internal team.\nWhat will you do?\nMonitor and analyze PLM applications and related IT services to identify issues, trends, and opportunities to improve performance.\nProvide end-to-end support for PLM users, including issue investigation, troubleshooting, resolution, and follow-up communication.\nSupport PLM system testing activities such as SIT, UAT, regression testing, and hypercare for releases, upgrades, and configuration changes.\nAssist with PLM-CAD integrations, data and workflow management, user access requests, and system configuration support.\nWork with internal teams and stakeholders to transition support knowledge from external resources into the internal team.\nMaintain incident, problem, and change management records and support service continuity through structured ITIL-based processes.\nPrepare clear documentation, knowledge articles, and status updates to improve repeatability and support handover.\nContribute to reporting on system health, incident trends, and improvement actions.\nHow will you do it?\nYou will take ownership of support issues with accountability and integrity, protecting system stability, data quality, and user confidence.\nYou will stay close to the work, understand the day-to-day needs of users, and remove obstacles that delay resolution or adoption.\nYou will use structured troubleshooting and clear communication to move from symptom to root cause and to keep stakeholders informed.\nYou will look for opportunities to improve every day by sharing knowledge, simplifying support steps, and applying practical problem-solving.\nYou will collaborate across functional areas and locations, building trust and working as one team to support the broader business.\nWhat are we looking for?\nUniversity degree or equivalent combination of education and experience.\nWindchil l\n4+ years of experience in IT support, PLM operations, or a related technical support environment.\nHands-on experience supporting PLM applications and end-user issue resolution.\nStrong understanding of PLM business processes in engineering or manufacturing environments.\nExperience with incident, problem, and change management practices, preferably within an ITIL-based support model.\nAbility to troubleshoot system, workflow, access, and data issues across multiple services or processes.\nStrong communication, documentation, and stakeholder management skills.\nAbility to support North America business hours and participate in occasional after-hours or weekend support during critical activities.\nNice to Have\nExperience with PTC Windchill and related modules such as PDMLink, ProjectLink, PartsLink, or MPMLink.\nExperience supporting PLM integrations with CAD tools such as Creo, AutoCAD, Inventor, or SolidWorks.\nFamiliarity with Autodesk Vault, ServiceNow, Azure DevOps, GitHub, Windows, or Linux.\nITIL, Agile, or DevOps certification.\nExperience working in global, cross-cultural support environments.\nWhat do we offer?\nComprehensive benefits package. \nOpportunities for professional growth and development. \nSupportive and inclusive work environment. \nCommitment to work-life balance and employee well-being. \nEngagement in meaningful projects that make a difference. \nJohnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.","description_format":"text","description_chars":4366,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & 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