{"id":1131108,"url":"https://alion.io/job/johnson-controls-it-support-specialist-plm","title":"IT Support Specialist, PLM","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":475,"ghost_share":0,"stale_share":0.752,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Wuxi, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"AutoCAD","optional":true}],"status":"live","first_seen_at":"2026-09-23T03:02:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-09T06:46:27Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"IT Support Analyst - Creo & Windchill\nExperience: 3-4 Years\nLocation: Wuxi China\nDepartment: Product Lifecycle Management (PLM) / Engineering Systems\nRole Summary\nAs a PLM Analyst, you will support Product Lifecycle Management (PLM) processes with a strong focus on PTC Creo and Windchill. You will work closely with Engineering, Manufacturing, Quality, and Supply Chain teams to ensure effective management of product data, CAD models, engineering changes, and product documentation throughout the product lifecycle.\nThe ideal candidate will possess hands-on experience in Creo design tools and Windchill PLM processes, helping drive product development efficiency, data integrity, and process standardization across the organization.\nKey Responsibilities\nManage and maintain product data, CAD models, drawings, and engineering documentation within Windchill.\nCreate, modify, and validate 3D models, assemblies, and 2D drawings using PTC Creo.\nSupport engineering teams in product development, design modifications, and product release activities.\nCoordinate Engineering Change Requests (ECRs), Engineering Change Notices (ECNs), and Change Orders through established workflows.\nManage CAD document lifecycles, version control, revisions, and product structures (BOMs).\nCollaborate with Engineering, Manufacturing, and Supply Chain teams to resolve product data and process-related issues.\nUtilize PLM tools and best practices to streamline product design and development processes.\nEnsure compliance with organizational CAD standards, PLM governance policies, and engineering procedures.\nSupport data migration, CAD validation, system upgrades, and continuous improvement initiatives.\nProvide end-user support and training for Creo and Windchill applications.\nAssist in troubleshooting PLM/CAD issues and perform root cause analysis for recurring problems.\nContribute to the enhancement and standardization of PLM processes and engineering workflows.\nRequired Qualifications\nBachelor’s degree in mechanical engineering, Manufacturing Engineering, Technology, or a related field.\n3-4 years of experience in PLM, Engineering Design, Product Development, or CAD Administration roles.\nStrong hands-on experience with PTC Creo Parametric.\nExperience working with PTC Windchill or a similar PLM platform.\nStrong analytical, problem-solving, and troubleshooting skills.\nExcellent communication and collaboration skills.\nAbility to work effectively with cross-functional and global teams.\nDetail-oriented with strong organizational and time management skills.\nAbility to manage multiple priorities and meet deadlines in a dynamic environment.\nTechnical Skills\nPTC Creo\nPart Modeling\nAssembly Design\nDrawing Creation & Detailing\nSheet Metal Design\nFamily Tables\nGD&T (Geometric Dimensioning & Tolerancing)\nTop-Down Design Concepts\nEngineering Drawing Interpretation\nDesign Change Management\nWindchill / PLM\nCAD Document Management\nWTPart & BOM Management\nLifecycle & Workflow Management\nVersion and Revision Control\nProduct Data Management (PDM)\nEngineering Change Management\nProduct Structure Management\nDocument Release Processes\nPreferred Qualifications / Good to Have Skills\nExperience supporting global engineering or manufacturing organizations.\nExposure to Windchill upgrades, migrations, and system enhancement projects.\nKnowledge of ERP integrations, preferably SAP.\nUnderstanding of CAD data governance, quality management, and engineering processes.\nFamiliarity with Agile and project management methodologies.\nExperience with CAD data migration and validation activities.\nBasic knowledge of PLM customization, reporting, or workflow automation.\nKnowledge of Autodesk products such as AutoCAD, Inventor, and Vault is an added advantage.\nExperience working in a multi-CAD environment supporting both PTC and Autodesk solutions.\nUnderstanding of CAD-to-PLM integrations and engineering data exchange processes.\nCompetencies\nCustomer-focused mindset.\nStrong ownership and accountability.\nContinuous improvement orientation.\nEffective stakeholder management.\nAbility to work independently and within a team environment.\nStrong interpersonal and collaboration skills.\nWhat We Offer\nCompetitive salary and comprehensive benefits package.\nOpportunities for professional development and career growth.\nExposure to global engineering and product lifecycle management initiatives.\nA collaborative, innovative, and inclusive work environment.\nOpportunities to work on leading PLM and engineering technologies.","description_format":"text","description_chars":4502,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T03:02:05Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long 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