{"id":3768699,"url":"https://alion.io/job/johnson-controls-key-account-manager-3-2","title":"Key Account Manager 3","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":475,"ghost_share":0,"stale_share":0.752,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunbury-on-Thames, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T12:14:31Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Key Account Manager\nWhat You Will Do\nAs a Key Account Manager, you will be responsible for driving the account management strategy and execution across a portfolio of strategic customers. Managing a select group of high-opportunity named accounts, you will focus on strengthening customer relationships, retaining and growing revenue, and increasing share of wallet through the full range of Johnson Controls solutions and services. You will lead commercial discussions, support contract negotiations, and partner with internal teams to ensure an exceptional customer experience. This role offers the opportunity to influence customer strategy, deliver measurable business results, and play a key role in driving sustainable growth across the business.\nWhat We Offer\nCompetitive salary and performance-based bonus\nCompany car or car allowance\nPension scheme\nPrivate medical insurance\nLife assurance\nEmployee assistance programme\nCareer development and progression opportunities within a global organisation\nOngoing training and professional development\nAccess to employee discounts and wellbeing programmes\nHow You Will Do It\nDevelop and execute account plans for a portfolio of strategic named accounts.\nBuild, maintain, and strengthen customer relationships across key decision-makers and influencers.\nDrive revenue growth through retention, cross-selling, and upselling of Johnson Controls products, services, and solutions.\nConduct commercial negotiations to maximise profitability and long-term customer value.\nIdentify new business opportunities within existing accounts and develop strategies to increase market share.\nCollaborate with sales, operations, service, and product teams to ensure successful delivery of customer commitments.\nMonitor account performance, pipeline activity, and revenue forecasts to ensure targets are achieved.\nAnalyse customer needs, market trends, and competitive activity to identify growth opportunities.\nResolve customer issues proactively while maintaining high levels of customer satisfaction and loyalty.\nMaintain accurate account plans, opportunity tracking, and forecasting within CRM systems.\nWhat We Are Looking For\nRequired:\nProven experience in key account management, account management, or complex B2B sales.\nDemonstrated success in managing and growing strategic customer relationships.\nStrong commercial and negotiation skills with experience managing customer agreements.\nTrack record of delivering revenue growth, retention, and profitability targets.\nAbility to identify and convert cross-sell and upsell opportunities.\nExcellent relationship-building and stakeholder management skills.\nStrong communication, presentation, and influencing abilities.\nAbility to manage multiple accounts, priorities, and sales opportunities effectively.\nAnalytical mindset with strong planning and forecasting capabilities.\nPreferred:\nExperience within building technologies, HVAC, fire, security, industrial solutions, or related sectors.\nExperience managing enterprise, national, or multi-site customer accounts.\nKnowledge of consultative or solution-selling methodologies.\nDegree qualification in Business, Engineering, or a related discipline.\nExperience working within a matrix organisation.","description_format":"text","description_chars":3234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth 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