{"id":3657648,"url":"https://alion.io/job/johnson-controls-manager-service-hvac","title":"Manager Service HVAC","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":477,"ghost_share":0,"stale_share":0.732,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T02:30:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T04:17:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Manager - Service is responsible for leading service operations for HVAC and Chiller systems, ensuring high customer satisfaction, operational excellence, revenue growth, and effective management of service teams. The role involves driving preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.\nKey Responsibilities\nLead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.\n\nDrive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.\n\nManage a team of Service Engineers and Technicians, ensuring productivity and service quality.\n\nOversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.\n\nEnsure adherence to SLA commitments and customer satisfaction targets.\n\nDevelop and maintain relationships with key customers, consultants, facility managers, and contractors.\n\nMonitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.\n\nPlan manpower allocation, training, and technical capability development.\n\nEnsure compliance with safety standards, EHS regulations, and company policies.\n\nCollaborate with sales teams to identify service business opportunities and support customer retention initiatives.\n\nManage service budgets, forecasting, inventory control, and resource planning.\n\nRequired Qualifications\nBachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.\n\n8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.\n\nStrong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting\n\nExperience managing AMCs, service contracts, and field service 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