{"id":1678828,"url":"https://alion.io/job/johnson-controls-outside-sales-customer-care-rep-fire","title":"Outside Sales-Customer Care Rep-Fire","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":504,"ghost_share":0,"stale_share":0.653,"repost_share":0.006,"time_to_fill_p50_days":33,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T03:02:09Z","board_verified":false,"closed_at":"2026-10-27T03:02:09Z","days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"About Us:\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nCustomer Care Representative\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat we offer\nCompetitive salary \nPaid vacation/holidays/sick time \nComprehensive benefits package including 401K, medical, dental, and vision care - Available day one \nExtensive product and on the job/cross training opportunities With outstanding internal resources \nEncouraging and collaborative team environment \nDedication to safety through our Zero Harm policy \nCompany vehicle, Tools and Equipment to complete all jobs \nJCI Employee discount programs (The Loop by Perk Spot)\nCheck us Out: A Day in a Life at Johnson Controls\nhttps://youtu.be/rS3_3zSHb4Q\nRole Overview\nThe Customer Care Representative is responsible for maintaining and growing sales within a defined customer base and geographical territory. In this role, you will build a customer-focused strategy that improves retention of preventative maintenance contracts, increases revenue per customer, and strengthens overall customer satisfaction.\nKey Responsibilities\nMaintain and grow sales within an assigned customer base and geographical territory.\nManage retention activities within an assigned service agreement customer base.\nServe as the primary point of contact for assigned customers and build strong ongoing relationships.\nDevelop a detailed understanding of each account, including key decision makers, equipment, service contracts, and account history.\nDevelop and execute customer-focused sales strategies to improve retention, customer satisfaction, and revenue growth.\nDeliver increased sales against an assigned quota.\nPartner with district operations to improve service delivery and support the customer experience.\nReport progress, activity, and performance metrics to operations and corporate teams on a weekly and monthly basis.\nHow You Will Do It\nOwn outcomes with accountabilityby following through on commitments, working with integrity, and keeping safety at the center of every customer interaction.\nFocus on what mattersby staying close to each account, understanding customer priorities, and removing obstacles that may impact retention or renewal.\nImprove every dayby using customer feedback, performance data, and root-cause thinking to refine your approach and strengthen results.\nWin as one teamby collaborating closely with district operations and sharing clear updates that help the broader team serve customers better.\nUse account knowledge to identify the right offer at the right time and qualify opportunities quickly.\nWork with discipline, consistency, and a customer-first mindset to build trust across your territory.\nQualifications\nHigh School Diploma.\n2+ years of sales and/or customer service experience with a similar product, service, or industry.\nExcellent communication skills and the ability to quickly qualify opportunities.\nHigh degree of self-discipline and the ability to manage your work independently.\nStrong motivation, a success-driven mindset, and comfort working toward sales and retention goals.\nAbility to sell intangible services and explain value clearly to customers.\nTechnical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.\nNice to Have\nBA, BS, or a similar degree.\nExperience working with preventative maintenance contracts, service agreements, or recurring service models.\nFamiliarity with customer retention, territory management, or account-based sales.\nExperience in a similar product, service, or industry environment.\nAn independent, creative thinking style that helps you identify solutions and opportunities.\nHIRING SALARY RANGE: $ 68k- $90K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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