{"id":1152219,"url":"https://alion.io/job/johnson-controls-product-returns-coordinator-fixed-term-contract","title":"Product Returns Coordinator (fixed-term contract)","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":762,"ghost_share":0,"stale_share":0.412,"repost_share":0.003,"time_to_fill_p50_days":25,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":39000,"period":"year","method":"role_country_seniority_unknown","sample_n":133},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T18:18:14Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T18:18:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What you will do\nCEM Systems, a Johnson Controls company and a leading provider of access control and integrated security management solutions, is seeking a Product Returns Coordinator to support the efficient management of customer product returns.\nThe successful candidate will coordinate the end-to-end returns process, working closely with customers and internal teams to ensure products are repaired, replaced, or resolved in a timely manner. This role is essential in maintaining customer satisfaction, supporting key accounts, and ensuring operational continuity within the Security Products team.\nHow you will do it\nManage and coordinate the product returns (RMA) process from receipt through to resolution.\nAct as the primary point of contact for customers regarding return enquiries and status updates.\nLiaise with Technical Support, Engineering, Manufacturing, Quality, Logistics, and Customer Service teams to drive timely outcomes.\nTrack and maintain accurate records of all return cases within business systems.\nMonitor return backlogs and proactively escalate delays or issues.\nProduce reports on return volumes, turnaround times, and outstanding actions.\nSupport continuous improvement initiatives to enhance customer experience and operational efficiency.\nWhat we look for\nPrevious experience in a coordination, customer service, logistics, order management, or operations support role.\nStrong organisational and administrative skills with excellent attention to detail.\nExperience using ERP, CRM, or case management systems.\nExcellent communication and stakeholder-management skills.\nProficiency in Microsoft Office applications, particularly Excel and Outlook.\nAbility to manage multiple priorities in a fast-paced environment.\nDesirable\nExperience with product returns, warranty claims, repairs, or RMA processes.\nExperience within a manufacturing, technology, electronics, or security products environment.\nKey Competencies\nCustomer Focus\nOrganisation and Planning\nProblem Solving\nAttention to Detail\nCollaboration\nAccountability\nWhy Join Us?\nThis is an opportunity to play a key role in ensuring a positive customer experience and supporting the delivery of world-class security solutions. By facilitating the efficient resolution of product returns, you will help strengthen customer relationships and contribute to the success of a globally recognised business.","description_format":"text","description_chars":2385,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T18:18:14Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:3","agency","win:early","comp:brand"],"computed_at":"2026-09-23T21:31:49Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-product-returns-coordinator-fixed-term-contract","json_url":"https://alion.io/job/johnson-controls-product-returns-coordinator-fixed-term-contract.json","meta":{"generated_at":"2026-09-23T21:31:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}