{"id":3080017,"url":"https://alion.io/job/johnson-controls-quality-manager-2","title":"Quality Manager","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":757,"ghost_share":0.001,"stale_share":0.62,"repost_share":0.013,"time_to_fill_p50_days":22,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Matamoros, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":97000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2403},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T20:50:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat You Will Do\nThe Plant Quality Manager is responsible for leading the site Quality organization and ensuring the effectiveness of the plant's Quality Management System (QMS). This role drives product and process conformity, customer satisfaction, regulatory and certification compliance, and continuous reduction of quality-related risks and costs. The Plant Quality Manager partners closely with Operations, Engineering, Supply Chain, Supplier Quality, Warranty, Service, and Regional Quality leadership to drive a culture of quality excellence and continuous improvement throughout the manufacturing site.\nHow You Will Do It\nPlant Quality Leadership\nServe as the senior Quality leader for the site and a key member of the plant leadership team.\nDevelop and execute the plant quality strategy aligned with business goals and customer requirements.\nEstablish annual quality objectives, resource plans, and performance expectations to drive operational excellence.\nQuality Management System & Compliance\nMaintain and continuously improve the site's Quality Management System (QMS).\nEnsure compliance with customer, regulatory, certification, and internal quality requirements.\nLead internal, customer, and certification audits, ensuring audit readiness and timely closure of findings.\nOversee document control, corrective and preventive actions, calibration systems, traceability, nonconforming material processes, and record retention.\nManufacturing Quality & Process Control\nEstablish and sustain quality controls across receiving, fabrication, assembly, testing, final inspection, packaging, and shipping processes.\nEnsure critical-to-quality characteristics, inspection standards, control plans, reaction plans, and error-proofing methods are effectively implemented and maintained.\nDrive process capability improvements and adherence to quality standards throughout production.\nCustomer Quality & Escalation Management\nLead containment activities, risk assessments, root cause investigations, corrective actions, and customer communications related to quality issues.\nManage customer complaints, field failures, warranty concerns, and quality escapes to ensure timely and effective resolution.\nProvide clear and fact-based communication to customers and leadership during escalations.\nContinuous Improvement & Problem Solving\nDrive structured problem-solving initiatives utilizing methodologies such as 8D, DMAIC, A3, 5 Whys, Fishbone Analysis, and Statistical Process Control.\nUtilize quality and operational data to identify recurring issues and implement sustainable corrective actions.\nPromote a culture of continuous improvement across the organization.\nQuality Performance Management\nOwn plant quality performance metrics and reporting processes.\nAnalyze and improve key performance indicators including FPY, RTY, DPU, Scrap, Rework, Cost of Poor Quality (CoPQ), Warranty Performance, Customer Defects, Audit Findings, and Corrective Action Closure Rates.\nDevelop recovery plans and improvement strategies when performance falls below targets.\nSupplier Quality & Incoming Quality\nPartner with Supplier Quality and Supply Chain teams to proactively manage supplier-related risks.\nSupport supplier corrective actions and containment activities.\nImprove incoming inspection processes and supplier quality performance.\nNew Product Introduction & Change Management\nRepresent Quality in APQP and New Product Introduction (NPI) activities.\nLead quality planning activities including PFMEA reviews, Control Plans, Measurement System Analysis (MSA), and Process Capability Studies.\nEnsure manufacturing readiness and robust quality controls for new product launches and process changes.\nPeople Leadership & Capability Development\nLead, coach, and develop the plant Quality team.\nEstablish clear roles, responsibilities, performance expectations, and development plans.\nBuild quality capabilities across the organization and foster accountability for quality at all levels.\nGovernance & Business Partnership\nProvide transparent quality reporting to plant and regional leadership.\nParticipate in operational, staffing, launch, and capital investment decisions where product quality or customer risk may be impacted.\nExercise authority to stop production or shipments when quality requirements are not met.\nRequired Qualifications\nBachelor's Degree in Engineering, Manufacturing, Quality, Industrial Engineering, or a related technical discipline.\n7 years of experience in Manufacturing Quality, Quality Systems, Quality Engineering, or Quality Leadership roles within a manufacturing environment.\nPrevious experience leading Quality teams and driving site-level quality performance.\nStrong knowledge of Quality Management Systems, audits, corrective actions, process controls, root cause analysis, and customer quality management.\nWorking knowledge of APQP, PFMEA, Control Plans, Measurement Systems Analysis (MSA), Statistical Process Control (SPC), and Process Capability methodologies.\nProven ability to lead cross-functional teams and influence decision-making across all organizational levels.\nStrong analytical, problem-solving, and decision-making skills.\nAdvanced English communication skills, both written and verbal\nAvailability to travel to Reynosa and Matamoros as required.\nPreferred Qualifications\nMaster's Degree in Engineering, Operations, Business Administration, Quality, or a related field.\nASQ Certifications such as Certified Manager of Quality/Organizational Excellence (CMQ/OE) or Certified Quality Engineer (CQE).\nLean Six Sigma Black Belt certification or equivalent.\nExperience in HVAC, Chillers, Industrial Equipment, Engineered-to-Order (ETO), Configure-to-Order (CTO), or other complex manufacturing environments.\nExperience supporting ISO 9001 compliance and regulatory/certification requirements.\nDemonstrated success leading customer escalations, quality turnaround initiatives, product launches, and audit remediation efforts.\nWhat do we offer?\nComprehensive benefits package. \nOpportunities for professional growth and development. \nSupportive and inclusive work environment. \nCommitment to work-life balance and employee well-being. \nEngagement in meaningful projects that make a difference. \nJohnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.","description_format":"text","description_chars":7101,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-22T12:02:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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