{"id":4260237,"url":"https://alion.io/job/johnson-controls-resource-planner","title":"Resource Planner","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":496,"ghost_share":0,"stale_share":0.804,"repost_share":0.012,"time_to_fill_p50_days":33,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-13T15:11:13Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T15:11:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Manchester - Tyco Park | Full-Time\nWe are looking for a Resource Planner to support operational teams across Front Office, Back Office, and Field Services. In this role, you'll help ensure the right resources are available at the right time, balancing customer demand, service levels, and operational efficiency.\nYou'll play a key role in workforce planning, real-time performance monitoring, scheduling, and stakeholder engagement to help deliver exceptional customer service and achieve business KPIs.\n\nWhat you'll do:\nMonitor resource requirements and workforce performance against forecasts\nCreate and maintain staff schedules to maximise efficiency and utilisation\nManage offline activities, holiday requests, and shift changes\nMonitor service levels and identify risks, shortfalls, and improvement opportunities\nSupport real-time workforce management and resource allocation\nUpdate and maintain workforce management (WFM) systems\nWork closely with operational stakeholders to ensure service targets are achieved\nParticipate in governance meetings and provide planning insights and recommendations\nWhat we're looking for:\nMust-Have:\nExperience within a Contact Centre, Processing, Field Services, or Resource Planning environment\nStrong analytical and problem-solving skills\nExcellent organisational and decision-making abilities\nStrong communication and stakeholder management skills\nAbility to work effectively in a fast-paced team environment\nNice-to-Have:\nExperience using Workforce Management tools such as NICE, Verint, Alvaria, or EG Solutions\nExperience with telephony platforms such as NICE, AWS, or Avaya\nStrong Excel skills\nWhat we offer\nCompetitive Salary: Reflecting your skills and experience\nGenerous Leave: 25 days annual leave (pro-rated in hours)\nHoliday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave\nComprehensive Benefits: o Pension plan (up to 7% employer match) o Life assurance o Employee assistance program o Referral scheme\nExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts\nCareer Development: Extensive growth and advancement opportunities\nFree Onsite Parking: Hassle-free commuting\nDress Down Fridays: Casual attire to wrap up the week\nAbout Johnson Controls\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. 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