{"id":3657641,"url":"https://alion.io/job/johnson-controls-sales-support-specialist-data-centers","title":"Sales Support Specialist – Data Centers","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":475,"ghost_share":0,"stale_share":0.752,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70200,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true},{"name":"SharePoint","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T18:10:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"What you Will Do\nThe Sales Support Specialist plays a critical role in enabling Data Center Account Managers and sales teams to execute with speed, accuracy, and consistency.\nThe role drives operational excellence across pre-sales, quoting, booking coordination, and forecasting; leads continuous process improvement; and enhances the customer experience.\nWithin established policies, commercial guidelines, and approval thresholds, this position is empowered to make day-to-day decisions regarding sales support priorities, workflow execution, issue resolution, and resource coordination while maintaining strong internal and external relationships.\nHow You Will Do It\nPre-Sales Support\nCreate and manage opportunities in Salesforce.\nGenerate timely and accurate quotes and estimates for assigned accounts, including change orders.\nParticipate in and, as appropriate, lead internal and external meetings to clarify requirements, resolve open items, and ensure quoting accuracy.\nAssist in collecting required customer documentation.\nBooking Coordination\nObtain customer approvals or purchase orders and follow up as necessary.\nSecure required internal approvals, independently coordinate resolution of booking holds, and escalate exceptions that fall outside established policies or approval thresholds.\nOwn day-to-day booking coordination decisions, including prioritization, follow-up, and cross-functional issue resolution, to support smooth and accurate bookings.\nSales Forecasting\nMaintain updated opportunities in Salesforce to support accurate forecasting.\nCollaborate with Data Center Account Managers to support forecasting efforts.\nCustomer Engagement\nServe as a professional, responsive point of contact for customer contracting and sales support matters; conduct monthly reviews with customer contracting teams and internal stakeholders to discuss renewals, open issues, required actions, and business updates.\nPrepare for and actively participate in quarterly customer reviews, presenting relevant sales support updates, documenting commitments, and driving timely closure of follow-up actions in partnership with Data Center Account Managers.\nInternal Collaboration\nAlign with cross-functional teams to resolve reporting, contract modification, inspection scheduling, billing, and other sales support issues; make timely decisions within the role’s authority and escalate material commercial, legal, or operational risks. \nCoach and mentor Inside Sales Trainees and help establish consistent practices, operating discipline, and continuous improvement across the Data Center Sales Support team.\nContinuous Improvement and Sales Support Decision Authority\nIdentify recurring process gaps, perform root-cause analysis, and lead practical improvements that reduce cycle time, improve accuracy, strengthen controls, and create a more consistent customer and seller experience.\nEstablish, document, and maintain standard work, tools, templates, and performance measures for core sales support processes; monitor adoption and adjust workflows based on results and stakeholder feedback.\nExercise sound judgment and decision-making authority over routine sales support priorities, work allocation, process adherence, and issue resolution within established policies, commercial guidelines, and approval thresholds.\nChallenge inefficient practices, recommend scalable solutions, and coordinate implementation with Sales, Operations, Finance, Legal, and other stakeholders.\nEscalate decisions involving pricing exceptions, contractual risk, non-standard terms, policy deviations, or material customer impact to the appropriate accountable leader.\nWhat We Look For\nRequired Skills and Experience\nEntrepreneurial mindset with strong leadership and team collaboration skills.\nAbility to analyze processes, identify root causes, and recommend solutions.\nStrong organizational skills and attention to detail; able to work independently.\nExcellent interpersonal and communication skills with a customer-focused attitude.\nAbility to prioritize tasks based on business impact.\nProven ability to influence cross-functional teams and drive results.\nPrevious experience as a Sales Administrator or Sales Support Specialist.\nUnderstanding of sales performance metrics and forecasting.\nAbility to manage multiple tasks under tight deadlines.\nDemonstrated ability to lead continuous improvement initiatives from problem identification through implementation and sustainment.\nSound business judgment and confidence making timely decisions within defined authority, with clear recognition of when escalation is required.\nExperience interacting directly with customers, facilitating business reviews, resolving issues, and communicating commitments with professionalism and accountability. \nPreferred Qualifications\nBachelor’s degree in Business or related field.Experience working with executive-level stakeholders.\nProficiency in Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, and Internet-based applications.\nExperience with Power BI and Smartsheet.\nHIRING SALARY RANGE: $70,200.00 - 85,000.00 USD Annual. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.\nFor details, please visit the About Us tab on the Johnson Controls Careers site. https://jobs.johnsoncontrols.com/about-us\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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