{"id":4155264,"url":"https://alion.io/job/johnson-controls-salesforce-application-support-administrator","title":"Salesforce Application Support Administrator","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":496,"ghost_share":0,"stale_share":0.804,"repost_share":0.012,"time_to_fill_p50_days":33,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":88100,"max":121100,"currency":"USD","period":"year","gross":null,"usd_annual":121100},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T10:24:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nSalesforce Application Support Administrator\nAt Johnson Controls, this role supports the day-to-day administration, maintenance, and continuous improvement of Salesforce across three separate instances, along with the accuracy of Time Tracker records for a user base of more than 1,200 engineers.\nRole Overview\nAs the Salesforce Application Support Administrator, you will partner with business stakeholders and process owners to gather requirements, support enhancements, and keep core Salesforce and Time Tracker data reliable and up to date. You will help users get the most from the system through onboarding, training materials, and monthly enhancement presentations, while also providing practical day-to-day support for questions, issues, and improvement requests.\nKey Responsibilities\nPartner with business stakeholders and process owners to gather, document, and prioritize requirements for Salesforce enhancements.\nSupport the design, configuration, testing, and deployment of Salesforce enhancements across three Salesforce instances, maintaining consistency and alignment with governance standards where applicable.\nAdminister Salesforce user accounts, profiles, permission sets, page layouts, fields, validation rules, flows, reports, and dashboards.\nMaintain the accuracy and integrity of Salesforce and Time Tracker records for 1,200+ engineers, including user setup, updates, and deactivations.\nProvide onboarding and training to new users so they can use Salesforce and Time Tracker effectively.\nCreate and maintain training materials, including quick-reference guides, job aids, release notes, and recorded walkthroughs for new enhancements.\nPresent upcoming and recently released enhancements on a monthly basis, clearly explaining what is changing, why it matters, and how to use it.\nServe as a point of contact for user questions, issues, and enhancement requests, triaging and resolving or escalating as needed.\nMonitor data quality, identify gaps, and support reporting needs that improve process visibility and decision-making.\nHow You Will Do It\nWork closely with stakeholders, listen carefully to business needs, and translate them into practical system improvements.\nKeep the focus on what matters most: accurate data, stable processes, and a user experience that helps teams work efficiently.\nApproach each enhancement with accountability, attention to detail, and a commitment to doing the right thing for users and the business.\nUse clear communication, candor, and structured follow-through to keep requests moving and remove barriers for users.\nShare knowledge openly, collaborate across teams, and build trust by supporting decisions with reliable information and consistent execution.\nQualifications\nBachelor's degree in Information Systems, Business, or a related field, or equivalent practical experience.\n2-4+ years of hands-on experience administering Salesforce, preferably in a multi-org environment.\nProven ability to gather and document business requirements and translate them into Salesforce solutions.\nExperience with Salesforce declarative tools, including Flows, validation rules, reports, dashboards, and security and permission models.\nExperience delivering end-user training and creating clear, easy-to-follow training materials.\nComfort presenting to large and varied audiences.\nStrong attention to detail and a commitment to data accuracy when managing large volumes of user records.\nExcellent written and verbal communication, organization, and time management skills.\nNice to Have\nSalesforce Administrator certification, or the ability to obtain it within the first year.\nExperience supporting multiple Salesforce instances and managing release or change processes across them.\nFamiliarity with time-tracking tools and reporting on engineering or pre-sales effort.\nExperience with Power BI or similar reporting tools.\nExperience working with global, cross-regional teams.\nWhy Join Us\nThis role offers the chance to support a large user community, improve the quality and usefulness of core business systems, and make a visible impact through training, support, and continuous improvement. You will work across administration, data quality, and user enablement in a role that combines problem-solving with direct business partnership.\nIf this sounds like the right next step for you, we encourage you to apply.\nHIRING SALARY RANGE: $88,100 - $121,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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