{"id":3475830,"url":"https://alion.io/job/johnson-controls-service-coordinator-2","title":"Service Coordinator","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":522,"ghost_share":0.002,"stale_share":0.728,"repost_share":0.015,"time_to_fill_p50_days":32,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4000,"max_usd":7000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-29T18:42:50Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T17:28:15Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Summary: The Service Coordinator is responsible for ensuring accurate and timely order management while supporting customers and internal business teams. The role involves coordinating service activities, maintaining SAP data, processing customer inquiries, managing order execution, and supporting pricing and commercial approvals. The incumbent will work closely with marine and navy customers to ensure smooth service delivery and high customer satisfaction.\nKey Responsibilities:\nProvide accurate and prompt order management and processing.\n\nRespond to customer and internal business team inquiries in a timely manner.\n\nMaintain and update customer, service, and order-related data in SAP.\n\nCoordinate service activities and support field service operations.\n\nAssist in preparing and implementing account plans to achieve customer, operational, and financial objectives.\n\nSupport special price concession requests and approval processes.\n\nMonitor order status and ensure timely execution and closure.\n\nCollaborate with cross-functional teams including Sales, Service, Operations, and Finance.\n\nGenerate reports and maintain service documentation.\n\nPreferred Experience:\n2-5 years of experience in Service Coordination, Customer Support, Order Management, or Inside Sales.\n\nExperience working with SAP or similar ERP systems.\n\nExposure to Marine, Navy, Industrial Services, Fire & Safety, or Engineering Services industries is preferred.\n\nStrong coordination, communication, and stakeholder management skills.\n\nProficiency in Microsoft Office applications, especially Excel.","description_format":"text","description_chars":1581,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-29T18:42:50Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":7,"expected_fill_days":32,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-service-coordinator-2","json_url":"https://alion.io/job/johnson-controls-service-coordinator-2.json","meta":{"generated_at":"2026-11-06T19:33:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-service-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-service-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-service-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-service-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-service-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3475830}},{"tool":"search_jobs","arguments":{"company":"johnsoncontrols.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3475830},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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