{"id":1996737,"url":"https://alion.io/job/johnson-controls-service-coordinator","title":"Service Coordinator","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":766,"ghost_share":0.001,"stale_share":0.631,"repost_share":0.013,"time_to_fill_p50_days":21,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T09:26:41Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T04:15:51Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Manchester - Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)\nAre you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.\nWhat we offer\nCompetitive Salary: Reflecting your skills and experience\n Generous Leave: 25 days annual leave (pro-rated in hours)\nHoliday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave\n Comprehensive Benefits:Pension plan (up to 7% employer match)\nLife assurance\nEmployee assistance program\nReferral scheme\n\nExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts\nCareer Development: Extensive growth and advancement opportunities\nFree Onsite Parking: Hassle-free commuting\nDress Down Fridays: Casual attire to wrap up the week\nWhat You Will Do\nAs a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team-working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:\nCoordinating engineer appointments and managing dynamic diaries\nCommunicating with customers via phone and email to confirm schedules and resolve queries\nOrdering parts, securing purchase orders, and completing permits\nNavigating multiple customer portals and internal systems\nCollaborating with Service Managers to optimize engineer productivity\nLiaising with Sales, Billing, FM Helpdesk, and Subcontractors\nSupporting KPIs and reporting to the Planning Team Manager\nWhat We Look For\nMust-Haves:\nAt least 1 year of customer service experience\nExcellent communication skills-written and verbal\nStrong multitasking and time management abilities\nHigh attention to detail and urgency\nConfident decision-making and problem-solving skills\nProficiency in using multiple PC applications\nNice-to-Haves:\nExperience with GANT-based planning or dispatch software\nFamiliarity with processing invoices and purchase orders\nPrevious scheduling experience in a service or maintenance role\nYou will be joining a friendly, supportive team where colleagues genuinely help each other succeed. 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