{"id":1171781,"url":"https://alion.io/job/johnson-controls-service-sales-engineer-ir","title":"Service Sales Engineer, IR","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":749,"ghost_share":0,"stale_share":0.425,"repost_share":0.001,"time_to_fill_p50_days":25,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T08:04:55Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T01:40:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What you will do:\nAs a Service Sales Engineer, you will work at the intersection of field service and sales. You will engage with customers to understand plant condition, service needs, and performance expectations, then help shape service proposals, maintenance solutions, warranty support, and performance guarantees for industrial refrigeration systems. You will collaborate with sales, service, and project teams to deliver practical solutions that support long-term customer relationships and dependable system performance.\nKey Responsibilities\nBuild and maintain strong customer relationships by understanding site priorities, service requirements, and long-term asset performance goals.\nIdentify service opportunities through customer visits, plant audits, technical discussions, and review of operating conditions.\nPrepare and support proposals for service, maintenance, commissioning support, troubleshooting, overhaul, installation, and warranty repair activities.\nCollaborate with the sales team and buyers to develop and manage new or expanded performance guarantees for implemented or deployed products.\nWork with service engineers and internal stakeholders to scope work accurately, clarify technical needs, and ensure smooth handover from sale to execution.\nReview plant condition and translate field findings into clear recommendations, customer reports, and commercially sound actions.\nMonitor assigned customer activity and support consistency with contractual obligations, service commitments, and performance expectations.\nCoordinate with operations on smaller projects and service assignments to help deliver agreed outcomes on time and to quality standards.\nCommunicate progress, findings, and next steps clearly with customers and internal teams throughout the sales and service process.\nHow You Will Do It:\nOwn outcomes with safety, integrity, and accountabilityfrom the first customer conversation through to handover and follow-up.\nStay close to the work and the customerso your recommendations reflect real plant conditions and what matters most on site.\nUse disciplined problem-solving and root-cause thinkingto turn technical observations into reliable service solutions and practical commercial actions.\nShare candid updates and clear recommendationsso customers and colleagues can act quickly and transparently.\nWin as one teamby partnering closely with sales, service, and project colleagues to align on scope, timing, and delivery.\nImprove every dayby learning from each visit, each proposal, and each customer outcome to strengthen future performance.\nWhat we look for:\nTechnical diploma or bachelor's degree in mechanical engineering, refrigeration, HVAC, or a related field, or equivalent practical experience.\nExperience in industrial or process refrigeration service, service sales, technical sales support, commissioning, maintenance, or troubleshooting.\nStrong knowledge of refrigeration systems, compressors, controls, and field service practices.\nAbility to read and work from technical drawings and documentation such as P&IDs, SLDs, and MCC diagrams.\nExperience preparing technical recommendations, service scopes, reports, or customer-facing presentations.\nGood customer communication skills and the ability to work effectively with internal and external stakeholders.\nUnderstanding of safe working practices in industrial environments.\nWillingness to travel to customer sites and work independently in the field.\nNice to Have\nExperience with ammonia single and double stage systems.\nExposure to plant audits, performance guarantees, or warranty repair activities.\nKnowledge of ASHRAE standards, PLCs, DCS systems, relay-based controls, or compressor overhaul work.\nFamiliarity with screw, centrifugal, or reciprocating compressors.\nPrior experience supporting service quotations or aftermarket sales in industrial refrigeration.","description_format":"text","description_chars":3874,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T08:04:55Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-09-25T02:02:22Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-service-sales-engineer-ir","json_url":"https://alion.io/job/johnson-controls-service-sales-engineer-ir.json","meta":{"generated_at":"2026-09-25T02:02:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2098,"day_limit":5000,"remaining_today":2902,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}