{"id":1498660,"url":"https://alion.io/job/johnson-controls-servicemax-functional-lead","title":"ServiceMax Functional Lead","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":712,"ghost_share":0.001,"stale_share":0.483,"repost_share":0.008,"time_to_fill_p50_days":24,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Jira","optional":true},{"name":"Scrum","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T09:25:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ServiceMax Functional Lead\nJohnson Controls is a global leader in smart buildings, security, and HVAC solutions. In this senior techno-functional role, you will lead the functional design and delivery of ServiceMax capabilities that support field service operations, connect business needs with technical execution, and help teams work more effectively.\nRole Overview\nWe are looking for a ServiceMax Functional Lead with 10+ years of experience to own end-to-end solution design, implementation support, and adoption for ServiceMax and Salesforce-based field service solutions. You will partner with business stakeholders, architects, developers, and support teams to translate operational needs into scalable solutions, improve service processes, and ensure strong delivery from design through handover.\nKey Responsibilities\nLead end-to-end ServiceMax solution design, development coordination, and implementation support.\nGather and analyze business requirements from field service, operations, and customer support teams.\nTranslate functional needs into technical specifications aligned with ServiceMax and Salesforce best practices.\nWork with architects, developers, and IT teams on solution design, integration, data flow, and delivery planning.\nConfigure and support ServiceMax modules such as Work Orders, Entitlements, Installed Base, Preventive Maintenance, and Dispatch Console.\nSupport Salesforce and ServiceMax customizations, including workflows, validation rules, custom objects, and integrations.\nPlan and execute integration testing, support UAT, and help resolve defects and process gaps.\nPrepare and maintain technical and operational documentation, including support runbooks and training materials.\nDeliver training and guidance to users and support teams to improve adoption and continuity.\nMentor junior team members and contribute to capability building across the delivery team.\nHow You Will Do It\nTake ownership with accountability and integrityby staying close to the work, clarifying scope early, and following through on commitments.\nFocus on what mattersby removing blockers quickly, keeping solutions practical, and making decisions that improve field service outcomes.\nWork as one teamwith architects, developers, analysts, QA, and support partners so delivery stays aligned from design to production support.\nImprove every daythrough candid feedback, root-cause problem-solving, and continuous refinement of the solution, documentation, and handover process.\nProtect safety, quality, and trustin the way you design, test, document, and release changes for users and support teams.\nQualifications\n10+ years of experience in ServiceMax, Salesforce, or field service solution delivery.\nStrong experience in the field service domain.\nProven experience implementing or supporting ServiceMax or Salesforce-based solutions.\nStrong knowledge of Salesforce platform architecture and development concepts.\nAbility to create and support solutions using ServiceMax tools and configuration options.\nExperience with testing, UAT support, issue resolution, and operational handover.\nExcellent communication skills in English.\nAbility to collaborate effectively with technical and non-technical stakeholders.\nBachelor’s degree in computer science, Information Systems, Engineering, or a related field.\nNice to Have\nExperience with Service Flow Manager, Process Builder, and Visual Workflow.\nProven exposure to ServiceMax GO or mobile field service applications.\nFamiliarity with Agile or Scrum delivery methods.\nExperience with Jira or Azure DevOps.\nKnowledge of Oracle or SQL Server.\nExperience in manufacturing, utilities, or medical devices environments.","description_format":"text","description_chars":3673,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-09-30T03:02:09Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-servicemax-functional-lead","json_url":"https://alion.io/job/johnson-controls-servicemax-functional-lead.json","meta":{"generated_at":"2026-10-01T18:15:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":515,"day_limit":5000,"remaining_today":4485,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}