{"id":1574815,"url":"https://alion.io/job/johnson-controls-servicenow-senior-analyst","title":"ServiceNow Senior Analyst","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":744,"ghost_share":0.001,"stale_share":0.583,"repost_share":0.013,"time_to_fill_p50_days":23,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-01T09:25:34Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T17:50:01Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"ServiceNow Analyst - ITSM\nJohnson Controls is seeking a ServiceNow Analyst - ITSM to support the ongoing enhancement and administration of the ServiceNow IT Service Management environment. In this role, you will help improve how IT teams manage incidents, requests, changes, problems, and service workflows across the business.\nRole Overview\nThis position plays a key role in translating business and IT process needs into practical ServiceNow solutions. You will work with stakeholders, developers, process owners, and support teams to maintain reliable ITSM functionality, improve user experience, and support continuous service improvement.\nKey Responsibilities\nSupport the ServiceNow ITSM platform across core processes such as incident, request, problem, change, and knowledge management.\nGather, analyze, and document business requirements for enhancements, process improvements, and platform changes.\nWork with IT teams and stakeholders to configure, test, and deploy ServiceNow updates and workflow improvements.\nAssist with data quality, reporting, dashboards, and KPI tracking for ITSM processes.\nSupport user acceptance testing, defect resolution, and release coordination for ServiceNow changes.\nMaintain clear documentation for process flows, configuration decisions, and support procedures.\nHelp troubleshoot platform issues and coordinate with technical teams on root cause analysis and resolution.\nContribute to service improvement initiatives and help standardize ITSM practices across teams.\nHow You Will Do It\nOwn your commitmentsby following through on requests, tracking actions carefully, and raising risks early so issues can be resolved quickly and responsibly.\nStay close to the workby working directly with process owners, support teams, and end users to understand real pain points and remove barriers.\nImprove every dayby using feedback, incident trends, and testing results to simplify processes, strengthen controls, and make ServiceNow easier to use.\nWin as one teamby collaborating across IT and business partners, sharing information openly, and building trust through clear communication and dependable execution.\nQualifications\nBachelor’s degree or equivalent combination of education and experience.\nExperience supporting ServiceNow ITSM or a similar IT service management platform.\nWorking knowledge of ITSM processes such as incident, request, change, problem, and knowledge management.\nExperience gathering requirements, documenting processes, and supporting testing or deployment activities.\nStrong analytical and troubleshooting skills with attention to data quality and process accuracy.\nAbility to communicate effectively with technical teams, process owners, and end users in a matrixed environment.\nNice to Have\nExperience with ServiceNow reporting, dashboards, workflow configuration, or CMDB-related activities.\nExposure to Agile delivery practices or structured release management.\nExperience supporting integration points between ServiceNow and other enterprise systems.\nWhy Join Us\nThis is an opportunity to support a critical platform that helps improve service delivery, process consistency, and end-user experience. You will work with collaborative teams, contribute to meaningful IT improvements, and help shape how ITSM capabilities evolve across the organization.","description_format":"text","description_chars":3319,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-10-01T09:25:34Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.561,"p_room":0.75,"age_days":17,"expected_fill_days":23,"reasons":["conf:11","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/johnson-controls-servicenow-senior-analyst","json_url":"https://alion.io/job/johnson-controls-servicenow-senior-analyst.json","meta":{"generated_at":"2026-10-19T13:23:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9631,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-controls-servicenow-senior-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-controls-servicenow-senior-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-controls-servicenow-senior-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-controls-servicenow-senior-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-controls-servicenow-senior-analyst"}]}