{"id":1498649,"url":"https://alion.io/job/johnson-controls-soc-operator","title":"SOC Operator","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":702,"ghost_share":0.001,"stale_share":0.477,"repost_share":0.004,"time_to_fill_p50_days":24,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-30T23:02:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat you will do\nProvide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries.\nHow you will do it\nRespond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently\nAction / respond to both internal / external customer emails\nAnswer all incoming calls promptly and effectively in an efficient and professional manner\nFollow through and take ownership on all inquiries where possible\nWork unsupervised and maintain professionalism\nContribute to well-staff and a safe and healthy workplace through:\nEnsuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’.\nTake all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. micro pausing, stretching, exercising.\nRole model our Transformation Code of Conduct (CoC)\nWhat we look for\nKnowledge of the security or technology industry.\nYou will be energetic, enthusiastic yet considered and calm under pressure.\nYou are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success.\nYou are able to work well in a team environment.\nComputer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)\nYou get things done - you are analytical, organized, and manage competing priorities with ease.\nExperience within the SOC environment. (preferred)\nSecurity, military, law enforcement, or emergency services experience. (preferred)\nOther Requirements:\nMust be able to work 3rd shift\nMust be able and willing to work in person at the SOC - located in Redmond Washington.\nU.S. citizen or legal right to work in the U.S.\nHIRING HOURLY RANGE: $24 - $29 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your\nbackground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.","description_format":"text","description_chars":4249,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Energy & Utilities","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-09-30T03:02:09Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/johnson-controls-soc-operator","json_url":"https://alion.io/job/johnson-controls-soc-operator.json","meta":{"generated_at":"2026-10-01T00:13:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":238,"day_limit":5000,"remaining_today":4762,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}