{"id":4155258,"url":"https://alion.io/job/johnson-controls-sr-service-engineer-5","title":"Sr Service Engineer","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":496,"ghost_share":0,"stale_share":0.804,"repost_share":0.012,"time_to_fill_p50_days":33,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Visakhapatnam, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-12T10:24:11Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:45:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Summary\nWe are seeking an experienced Senior Service Engineer - Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires strong technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.\nKey Responsibilities\nService & Maintenance\nPerform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems.\n\nDiagnose and resolve system faults, communication failures, and integration issues.\n\nExecute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.\n\nEnsure compliance with service level agreements (SLAs) and customer commitments.\n\nTechnical Support & Troubleshooting\nTroubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems\n\nSupport system upgrades, retrofits, software updates, and migrations.\n\nConduct root cause analysis (RCA) and implement corrective actions.\n\nCommissioning & Integration\nCommission field devices, controllers, and networked systems.\n\nConfigure software, graphics, reports, alarms, and schedules.\n\nSupport integration between BMS, Fire Alarm, CCTV, and Access Control systems.\n\nValidate system performance and customer acceptance testing.\n\nCustomer Management\nInterface directly with customers to provide technical support and service solutions.\n\nPrepare service reports, maintenance records, and site documentation.\n\nIdentify modernization, upgrade, and service business opportunities.\n\nEnsure high customer satisfaction through timely issue resolution.\n\nSafety & Compliance\nAdhere to EHS and site safety requirements.\n\nFollow quality processes and documentation standards.\n\nParticipate in emergency service support during critical outages and breakdowns.\n\nRequired Skills\nStrong hands-on experience in Controls, Fire & Security systems.\n\nKnowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols\n\nAbility to read electrical schematics, control drawings, and system architecture diagrams.\n\nExperience in system troubleshooting and fault diagnostics.\n\nQualifications\nDiploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C, or related engineering discipline.\n\n5-8 years of relevant experience in Controls, Fire & Security service operations.","description_format":"text","description_chars":2704,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","HVAC & Refrigeration","Access Control & Alarm Systems","Building Automation & 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