{"id":1964114,"url":"https://alion.io/job/johnson-controls-system-support-technician","title":"System Support Technician","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":717,"ghost_share":0.001,"stale_share":0.522,"repost_share":0.011,"time_to_fill_p50_days":23,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aurora, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:44:50Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-08T21:06:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWhat you will do:\nThe Systems Support Technician (Programmer) provides specialized technical support to Field\nTechnicians by remotely programing Communicators and Alarm Panels using a variety of specific\nmanufacturer software. Our Programmers also assist with technical trouble-shooting and special\nprogramming projects. This position requires high degree of technical ability to research and resolve\nissues on DMP, Radionics, Focus, SafeWatch, Vista and DSC panels and their compatible\nCommunicators.\nHow you will do it:\nTake inbound phone calls from technicians requesting assistance in programming\n\ncustomers alarm panels, communicators, or video equipment through remote DLL. Input\nspecific information into new or existing accounts in response to tech request or by scope\nof work.\nRegister Communicators and ensure accurate communication between the customers\n\nlocation, JCI receivers and Mastermind.\nComplete data entry into programming and MM when required.\n\nResolve technical issues through research and investigation and respond back to\n\nappropriate parties via phone.\nEnsure all MM Data and Panel programing are accurate and match paperwork,\n\nissue confirmation and place accounts in service to be monitored in the CMC.\nOther duties as assigned.\n\nWhat we look for\nRequired:\nAbility to multi-task; strong customer service, problem-solving, and communication skills.\nHigh school degree or equivalent preferred.\nCompetency in Microsoft Windows / Office.\nMust be a team player and able to work as business needs dictate.\nThis is NOT aREMOTE position\nPreferred:\nExperience with alarm installation, DLL, technical support, or data processing preferred.\nAbility to perform technical research to resolve complex problems in various versions of\nFocus, Safewatch, Vista, Radionics, DMP and DSC panels.\n1 to 3 years of contact / call center experience.\nHIRING HOURLY RANGE: $22 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your\nbackground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. 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