Tech Writer III

Johnson Controls • English • 4 days a week in the office • SQL • 4 hours ago
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Salary
≈ $36k – $69k per year (Estimated)
Location
In office (Dublin)
Seniority
Middle · 2+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match

Johnson Controls

Johnson Controls International plc is a global technology and industrial leader specializing in smart building equipment, thermal management, and energy efficiency solutions. Legally headquartered in Cork, Ireland - with primary operational headquarters in Milwaukee/Glendale, Wisconsin - the multinational conglomerate operates across more than 150 countries.
johnsoncontrols.com • HQ: Milwaukee, United States • Government • Energy & Utilities • Smart City • Energy Efficiency • 5000+ employees

Who we are

Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient.

Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.

The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted.

What you will do

  • Working closely with manufacturing teams based in Dublin. Candidates will be required to be onsite up to 4 days per week

  • Creating content for a business unit supporting program releases under the guidance of more senior team members

  • Creating standard operating procedures based on HVAC manufacturing processes.

  • Creating content in DITA xml and content management systems

  • Creating technical illustrations

  • Providing DocOps support. You will have the opportunity to support one of our process teams.

What we look for

  • 2+ years of technical writing experience

  • Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science

  • Experience with writing SOPs, preferably DITA xml

  • Technical illustration skills: Photoshop and Illustrator or similar

  • Excellent communication and interpersonal skills. You will be working closely with the development and product management teams

  • Ability to plan, organize, and support multiple program releases

  • Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.

  • Document control and revisioning in content management or version control systems

  • Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.

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