{"id":2081282,"url":"https://alion.io/job/johnson-controls-technical-support-specialist","title":"Technical Support Specialist","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":721,"ghost_share":0.001,"stale_share":0.533,"repost_share":0.011,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-10-08T10:22:32Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T02:30:28Z","board_verified":false,"closed_at":"2026-10-11T02:30:28Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About Johnson Controls\nAt Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission\nWhat you will do:\nWe are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving.\nHow you will do it:\nProvide technical and application support via phone and email in a professional and timely manner\nUnderstand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation\nDevelop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles \nGuide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary\nWorks closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience \nContributes to SOPs, new procedures and updates as needed \nAdherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager\n What we look for:\nA degree in engineering is a must, preferably B.E / B.Tech / M.Tech/BCA/MCA/Bsc (IT/Cs)\nProven experience of 4- 9 years in technical troubleshooting.\nAbility to work in shifts: all time zone in US (primarily 6.30 pm to 3.30am IST) \nGood verbal and written communication skills\nBasic level of proficiency in Microsoft Office Excel and Outlook \nGood interpersonal and problem-solving skills \nAbility to work independently and / or in a team environment \nHow will you do it?\nGood interpersonal and problem-solving skills \nAbility to work independently and / or in a team environment \nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. 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