{"id":3901312,"url":"https://alion.io/job/johnson-electric-field-quality-engineer","title":"Field Quality Engineer","company":{"id":2209451,"name":"Johnson Electric","domain":"johnsonelectric.com","url":"https://alion.io/company/johnsonelectric-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":96,"ghost_share":0,"stale_share":0.854,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":true},{"name":"Statistical Process Control","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T21:44:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join Our Team as a Field Quality Engineer at Johnson Electric!\nLocation: Plymouth, MI (onsite)\nVacancy Type: Existing Position\nSchedule: Full-Time, with flexibility for additional hours or alternate schedules based on business needs\nTravel: Regular travel to customer and manufacturing locations\nAs our next Field Quality Engineer, you’ll manage customer nonconformance issues for imported products throughout the Americas. Your expertise in customer quality, 8D problem-solving, containment, warranty analysis, and quality performance management will be essential to protecting customers, reducing quality costs, and driving sustainable corrective actions across global manufacturing operations.\nWhy You’ll Love Working Here\nGlobal Presence: Be part of a global company with diverse teams and opportunities to contribute to international projects\nProfessional Growth: Access continuous learning and professional development through challenging customer-quality assignments\nEmployee Empowerment: Join a culture that empowers employees to take ownership and make impactful decisions\nCollaborative Culture: Work in a supportive environment where cross-functional teamwork and knowledge sharing are encouraged\nTechnological Leadership: Contribute to quality excellence for advanced motors, actuators, and motion technologies\nWhat You’ll Be Doing\nManage customer nonconformance issues for assigned accounts and imported products\nMonitor and manage Customer PPM performance to maintain customer satisfaction and quality expectations\nReceive, investigate, and resolve customer complaints while ensuring timely communication and effective corrective actions\nManage PDCA logs, Quality Problem Reports, customer-situation databases, and related quality workflows\nLead 8D problem-solving activities and ensure responses are accurate, timely, and supported by objective evidence\nCoordinate containment activities at customer locations and Johnson Electric facilities\nManage sorting companies and monitor their performance, cost, responsiveness, and effectiveness\nLimit customer exposure to nonconforming products through effective containment and risk-management actions\nMonitor sorting costs, customer complaints, Customer PPM, and corrective-action performance\nAnalyze customer returns involving zero-kilometer and warranty concerns\nCoordinate product-return analysis and identify technical root causes\nDevelop and implement corrective and preventive actions to prevent recurrence\nAssess risks associated with quality issues at customer locations and establish appropriate mitigation plans\nConduct regular customer visits to address concerns and strengthen technical relationships\nServe as a primary quality contact for assigned customers\nParticipate in customer-quality meetings, technical reviews, and corrective-action discussions\nCollaborate with Johnson Electric manufacturing sites to review quality concerns and improvement plans\nCoordinate communication and actions among customers, manufacturing plants, Engineering, Operations, and Quality teams\nSupport Production Part Approval Process activities related to design or process nonconformities\nMaintain accurate records of customer concerns, containment actions, root-cause investigations, and corrective actions\nIdentify and implement continuous improvement opportunities that enhance product quality and customer satisfaction\nEscalate critical customer-quality risks to the appropriate internal stakeholders\nPerform other related duties as assigned\nWhat We’re Looking For\nBachelor’s degree or higher in Engineering, Science, or a related technical discipline\nProfessional experience in Quality Assurance, Field Quality, Customer Quality, or Warranty Analysis\nManufacturing-facility experience\nStrong knowledge and practical experience with 8D reporting\nExperience using structured problem-solving and quality tools\nExperience investigating nonconforming products and implementing corrective actions\nDemonstrated experience working directly with external customers\nKnowledge of containment, sorting, risk assessment, and customer-protection activities\nAbility to analyze customer complaints, warranty concerns, and returned products\nStrong written and verbal communication skills\nAbility to prepare clear technical reports and present findings to customers and internal teams\nStrong organizational skills with the ability to manage multiple customer concerns and deadlines\nAbility to work independently and collaborate across global, cross-functional teams\nStrong customer focus, sense of urgency, and results orientation\nWillingness to travel regularly to customer and manufacturing locations\nFlexibility to work additional hours or alternate schedules when required by business or customer needs\nBonus Points If You Have\nKnowledge of electric motors and actuators\nAutomotive customer-quality experience\nExperience managing zero-kilometer and warranty claims\nExperience coordinating third-party sorting companies\nKnowledge of PPAP and automotive quality requirements\nExperience managing Customer PPM and quality-cost metrics\nExperience working with international manufacturing plants\nFamiliarity with automotive Core Tools, including APQP, PPAP, PFMEA, SPC, and MSA\nExperience using PDCA, Quality Problem Report, and customer-complaint tracking systems\nExperience leading customer-facing containment and recovery activities\nWork Environment\nFull-time position with working hours determined by business requirements\nWork performed primarily in manufacturing and customer-site environments\nFrequent exposure to production machinery and industrial equipment\nPotential exposure to noise, dust, fumes, and gases\nExtended periods of standing and walking\nOccasional bending, squatting, and reaching above shoulder level\nFrequent lifting and carrying of items weighing between 11 and 20 pounds\nOccasional lifting and carrying of items weighing up to 50 pounds\nRequired use of company-provided personal protective equipment\nCompliance with all applicable customer-site and facility-safety requirements\nHow to Apply\nApply online at www.johnsonelectric.com. We can’t wait to meet you!\nCome join our global, inclusive & diverse team\nOur purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. 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