{"id":1305929,"url":"https://alion.io/job/johnson-electric-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":2209451,"name":"Johnson Electric","domain":"johnsonelectric.com","url":"https://alion.io/company/johnsonelectric-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":102,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":103000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-09-29T03:11:38Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Senior IT Support Engineer, Asia - based in Hong Kong\nRoles and Responsibilities:\nManage a small team of outsourced IT support specialists to provide day to day workplace support services based on the defined scope and Service Level Agreement in HK\nBe the escalation point for IT support specialists to provide workplace support in Asia offices\nPerform endpoint management and support including advanced level troubleshooting tasks and operating system support on Microsoft Windows OS, mobile devices, and other workplace equipment\nSupport the end-to-end life cycle of asset inventory and maintain an up to date CMDB\nSupport continuous improvement of ITSM processes\nDevelop IT training material, FAQs, and user guides of the IT services for the users\nProvide support for internal and external IT audit\nProvide event support, setup AV, live stream, and other workplace equipment\nPerform installation and upgrade of Workplace hardware and software for the users\nPerform imaging / re-imaging of Windows PCs, laptops\nExperience managing enterprise patching, vulnerability remediation, emergency security updates, and compliance reporting.Support the cybersecurity teams to perform emergency patching in a timely manner\nCoordinate with external vendors for timely repair of the devices under warranty\nRequirements\nBachelor’s degree in IT or related disciplines and 2+ years of related experience\nSelf-motivated, action and results oriented\nWell organized, good communication and reporting skills\nFluent in English and Putonghua, other language skills will have additional advantages\nExperience with Windows end user computing configuration, virus scanners, and other security products\nExperience with Microsoft Intune, SCCM, Autopilot, Entra ID joined devices, and modern endpoint management in an enterprise environment.Experience with Microsoft Defender for Endpoint, endpoint security policies, device control, vulnerability remediation and security compliance controls.\nExperience with supporting Virtual desktop\nFamiliarity with cloud-hosted products such as Microsoft 365 (M365)\nExperience in managing users and computers in Active Directory\nExperience in interacting with software and hardware external vendors\nExperience in configuring, managing, and troubleshooting using any remote desktop tools\nExperience in configuring and managing antivirus tools in the workplace environment\nExperience with any ticketing and issue-tracking systems such as JIRA, ManageEngine, ServiceNow\nExperience in an ITIL environment is a plus\nAble to build strong relationship with users in the organization\nProficient working knowledge and experience in any 2 of these areas: Windows, M365, Active directory, ITIL, Workplace & collaboration hardware + software, project management\nAble to effectively prioritize and execute tasks in a high-pressure environment\nAble to follow through tasks until completion independently\nCome join our global, inclusive & diverse team\nOur purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. 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