{"id":4018188,"url":"https://alion.io/job/johnson-johnson-customer-service-intern","title":"Customer Service Intern","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":235,"ghost_share":0,"stale_share":0.613,"repost_share":0.004,"time_to_fill_p50_days":11,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T13:51:15Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T00:22:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nCareer ProgramsJob Sub Function:\nNon-LDP Intern/Co-OpJob Category:\nCareer ProgramAll Job Posting Locations:\nMadrid, SpainJob Description:\nAbout Innovative Medicine\nOur expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.\nJoin us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.\nLearn more at https://www.jnj.com/innovative-medicine\nAbout the role\nWe are looking for a motivated and proactive Customer Service Intern to join our team. This is a great opportunity to gain hands-on experience in a dynamic Customer Service environment, working closely with experienced professionals and learning how we support our customers and manage day-to-day business operations.\nThe intern will have the opportunity to develop skills in customer communication, order management, problem solving, data analysis and KPI reporting, while becoming familiar with key tools and processes used within Customer Service.\nKey Responsibilities:\nSupport the Customer Service team with daily operational activities.\nHandle customer queries and incidents by phone, ensuring clear and professional communication.\nSupport order management and processing through ESKER.\nMonitor and follow up on customer incidents until resolution.\nPrepare reports and analyze Customer Service KPIs, identifying trends and opportunities for improvement.\nSupport the identification and automation of repetitive Customer Service processes, helping the team improve efficiency and reduce manual activities.\nParticipate in continuous improvement and digitalization initiatives, exploring opportunities to simplify existing processes.\nundefinedCollaborate with the team on initiatives aimed at improving customer experience and internal processes. Gain exposure to different areas of the business and understand the end-to-end customer and order management process.\nRequirements:\nBachelor’s degree or currently studying Business Administration, Economics, Finance or a related field.\nIntermediate level of English.\nGood knowledge of standard Microsoft Office tools, particularly Excel.\nPrevious professional experience is not required.\nInterest in Customer Service, business operations and data analysis will be valued.\nKey Competencies:\nStrong willingness to learn and develop.\nGood communication and interpersonal skills.\nPlanning, organization and time-management skills.\nAbility to work effectively in a dynamic environment and manage stressful situations.\nProblem-solving mindset and attention to detail.\nTeamwork and customer-oriented attitude.\nDigital mindset and interest in process automation.\nAnalytical and problem-solving skills.\nundefined\nCuriosity and willingness to learn new tools and technologies.\nWe offer:\nStart date: January 2027\nFull time\nLocation : Madrid\nRequired Skills:\nPreferred Skills:\nThe anticipated pay range and benefits for this position is:\nDado que esta posición se publica en un pais sujeto a los requisitos de transparencia salarial de la EU, el equipo de Adquisición de talentos proporcionara información sobre el rango salarial a petición y a los candidatos invitados a una entrevista.","description_format":"text","description_chars":4152,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Surgical Instruments & Devices","Orthopedic & Spine 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