{"id":3351446,"url":"https://alion.io/job/johnson-johnson-customer-service-representative-hf-2","title":"Customer Service Representative (H/F)","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":185,"ghost_share":0,"stale_share":0.746,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Issy-les-Moulineaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2025-03-12T00:00:00Z","employer_posted_date":"2025-03-12","last_verified_at":"2026-11-01T13:42:23Z","board_verified":true,"closed_at":null,"days_open":599,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":599},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com\nJob Function:\nCustomer ManagementJob Sub Function:\nNon-Technical Customer ServiceJob Category:\nPeople LeaderAll Job Posting Locations:\nIssy-les-Moulineaux, FranceJob Description:\nActivités principales\nTraiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail\nMaintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)\nTraiter manuellement les commandes EDI et eCommerce tombées en erreur\nContribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes\nGérer les notes de crédit et de débit \nGérer les créations et modifications de comptes client\nSuivre les retours\nAcquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients\nGérer des rappels produit\nGérer des appels sortants\nSoutenir les partenaires commerciaux\nSoutenir les initiatives de vente et de marketing\nConnaissances, compétences et aptitudes requises\nIndispensable:\nBilingue Anglais\nExpérience dans un Service Client, de préférence en centre d’appels.\nEmpathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client\nEsprit d'équipe, motivation et engagement\nCapacité à communiquer ouvertement à l’écrit et à l’oral \nApproche proactive de la résolution des réclamations\nBonnes compétences en informatique, y compris la saisie de données \nCapacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité\nCompétences organisationnelles, numériques et administratives\nSouhaitable\n-Maîtrise du Neerlandais serait un plus.\n-Connaissance / Compétences SAP\n-Compétences Microsoft Office (Excel, Outlook, Word, Power Point)\n-Connaissance d’une 3ème langue (en plus du français et anglais)\n-Compréhension du domaine de la santé oculaire ou expérience au sein d’une structure de santé oculaire\nAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. 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