{"id":2703192,"url":"https://alion.io/job/johnson-johnson-field-service-engineer-2","title":"Field Service Engineer","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pomezia, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29800,"max":48530,"currency":"EUR","period":"year","gross":null,"usd_annual":54396},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-16T11:49:16Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T22:03:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nCustomer ManagementJob Sub Function:\nTechnical Field ServiceJob Category:\nBusiness Enablement/SupportAll Job Posting Locations:\nPomezia, Roma, ItalyJob Description:\nA proposito di Chirurgia\nIspirati dall'innovazione che nasce dall’incontro tra biologia e tecnologia, stiamo sviluppando la prossima generazione di cure innovative, meno invasive e più personalizzate.\nIl tuo obiettivo è fornire il tuo contributo nel migliorare ed ampliare le opportunità della Chirurgia? Sei pronto a entrare a far parte di un team che sta reinventando il modo in cui curiamo i nostri pazienti? Il nostro team di Chirurgia ti darà la possibilità di fornire tecnologie e soluzioni chirurgiche a professionisti sanitari e chirurghi di tutto il mondo. Il tuo supporto contribuirà a trattare efficacemente alcune delle patologie più diffuse al mondo come obesità, malattie cardiovascolari e tumori. I pazienti stanno aspettando.\nIl tuo talento aiuterà i pazienti nel loro viaggio verso il benessere. Per ulteriori informazioni, visitare il sito Web https://www.jnj.com/medtech\nStiamo cercando il miglior talento nel ruolo di Field Service Engineer.\nJob Description\nOverall purpose of job:\nInstall and repair equipment at customers' premises, testing its operation. To ensure that customers receive a technical assistance service in compliance with contracts, guaranteeing high standards of operation. The position works to repair, in compliance with the times, procedures and technical standards in force, the equipment marketed by Surgery (electrosurgical systems, ultrasound scalpels, robotic systems). It dialogues with Clinical Engineers and Hospital Technicians, also proposing commercial solutions regarding technical assistance.\nKey responsabilities:\nResponsible for installing, maintaining, and repairing equipment marketed and owned by the division within the assigned territory. \nLiaises with customers on both technical and commercial matters, managing technical service offerings in close collaboration with the Sales Force. Prepares documentation confirming the services performed. \nProvides internal and external customers with technical and functional support for equipment covered by technical service. \nContributes to the preparation of technical service tenders and equipment specifications within the assigned territory. \nProvides remote technical support and operational guidance to customers upon request. \nDiagnoses faults using information provided by the customer and the equipment, including the reported malfunction, likely cause, and preliminary diagnosis, and then performs the necessary repair.\nRepairs generally involve replacing electrical and/or mechanical spare parts and making the required equipment connections. After completing the repair, follows the applicable test procedures, verifies equipment functionality, and completes the required repair documentation.\nMaintains the skills required to service equipment from different divisions. \nPromotes and sells technical service contracts, including negotiations at customer sites. \nPrepares repair quotations and, in collaboration with the Sales Force, supports any subsequent commercial negotiations. Prepares documentation confirming the repairs performed. \nPrepares, upon customer request, documents containing technical and/or administrative information relating to maintenance activities.\nPerforms on-site activities to help ensure the continuous operation of customer equipment. \nWhen required, delivers technical training to clinical engineers and operating room staff at customer sites. \nWhen required, supports the Sales Force during technical discussions and operating room trials. \nPrepares and proposes updates to internal operating procedures, aligns them with the relevant company departments, and submits them to the Quality function for approval. \nIdentifies and proposes improvements aimed at reducing costs and enhancing service for internal and external customers. Ensures compliance with safety procedures to help prevent workplace accidents. \nMaintains professional knowledge and skills through relevant training courses. \nPerforms all activities in full compliance with applicable ISO standards and the company's quality procedures. \nRequired Qualification and Core Competencies for the role :\nDegree in Engineering (preferably biomedical, mechanical, electronic) or equivalent, and more than 12 months' experience in the field of after-sales technical assistance.\nEnglish level: Upper-Intermediate - B2\nType B driving license\nStrong analytical skills and problem-solving aptitude\nKnowledge of international standards IEC 60601 and IEC EN 62353\nRequired Skills:\nPreferred Skills:\nAccountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical CredibilityThe anticipated base pay range for this position is:\n€29.800,00 - €48.530,00Benefits:\nIn addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.\n*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.","description_format":"text","description_chars":6902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-16T11:49:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":54396,"is_top_pay":false},"html_url":"https://alion.io/job/johnson-johnson-field-service-engineer-2","json_url":"https://alion.io/job/johnson-johnson-field-service-engineer-2.json","meta":{"generated_at":"2026-10-17T22:26:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14152},"rest":"https://alion.io/mcp/rest/get_company?id=14152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-johnson-field-service-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-johnson-field-service-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-johnson-field-service-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-johnson-field-service-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-johnson-field-service-engineer-2"}]}