{"id":2588646,"url":"https://alion.io/job/johnson-johnson-field-service-engineer","title":"Field Service Engineer","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Ryde, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":91000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5751},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-15T04:55:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T23:14:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nCustomer ManagementJob Sub Function:\nTechnical Field ServiceJob Category:\nProfessionalAll Job Posting Locations:\nNorth Ryde, New South Wales, AustraliaJob Description:\nAbout MedTech\nFuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.\nVisit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.\nThe Opportunity\nLead the way as Abiomed’s first dedicated Field Service Engineer in Australia, delivering critical technical support for life-changing heart recovery technology. Own end-to-end installation, maintenance and troubleshooting while building trusted partnerships with hospitals across Australia and APAC. Shape the future of regional service operations by creating smarter processes, tools and workflows from the ground up.\nThe role is based in Sydney, New South Wales.\nResponsibilities\nDeliver end-to-end field service across Australia and APAC, from installation and maintenance to troubleshooting and upgrades.\nProvide trusted technical support to hospitals, distributors and internal teams, ensuring a seamless customer experience.\nPlan and execute service visits with the right parts, tools, documentation and follow-up actions.\nMaintain accurate service records and assets, including equipment history, spare parts, loan devices and calibration.\nChampion quality and compliance by following medical device standards, SOPs and escalation requirements.\nBuild the future of APAC service operations through process improvement, training and global collaboration.\nSupport service agreement activities, including quotations, renewals, and distributor or customer communication.\nAbout You\nBring 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.\nApply strong hands-on technical expertise across installation, maintenance, troubleshooting and repair of electro-mechanical or software-driven equipment.\nBuild trusted customer relationships through clear, confident communication with hospitals, distributors and internal teams.\nTake ownership and work independently, proactively solving problems and delivering accurate, timely service documentation.\nThrive in a start-up environment, helping develop practical processes, tools and workflows from the ground up.\nBe ready to travel across Australia and APAC, with a valid driver’s licence; SAP, Salesforce or service-process experience is an advantage.\nWhy Choose Us:\nCompetitive remuneration package\nContinuous training and support\nAward-winning leadership development programs\nInclusive, flexible, and accessible working arrangements\nEqual opportunity employer supporting diversity and inclusion\nOur Benefits:\nUp to 18 weeks of parental leave to support new parents\n4 days of volunteer leave to give back to the community\nOption to purchase up to 2 weeks of additional annual leave for extra time off\nEnjoy a dedicated Wellbeing Day to prioritise self-care\nGlobal Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities\nAccess to an Employee Assistance Program for personal and professional support\nEnhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support\nLife insurance coverage for added peace of mind\nAnd much more...\nThis position requires frequent travel within ANZ and occasional overseas travel. 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