{"id":3018347,"url":"https://alion.io/job/johnson-johnson-gcs-customer-care-specialist","title":"GCS Customer Care Specialist","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":105,"ghost_share":0,"stale_share":0.905,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zug, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":138000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-21T17:10:04Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T21:22:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nCustomer ManagementJob Sub Function:\nNon-Technical Customer ServiceJob Category:\nBusiness Enablement/SupportAll Job Posting Locations:\nZug, SwitzerlandJob Description:\nAbout MedTech\nFueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.\nYour unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech\nWe are searching for the best talent to join our MedTech team as a GCS Customer Care Specialist in Zug, Switzerland.\nWhy this role\nThis opportunity offers you a broad exposure to customer operations, Supply Chain, Sales and Quality while building strong foundations in customer care within a regulated environment. It provides opportunities to deepen system and process knowledge, contribute to team improvements and grow toward broader customer service responsibilities. This broad cross-functional exposure opens up a variety of career paths across J&J.\nPurpose\nYou will serve as the first-line contact (SPOC) for assigned customers in Switzerland as part of the EMEA Global Customer Solutions - Alpine Cluster (CH/AT). You will manage day-to-day customer service interactions, coordinate with the dedicated Customer Service Hub Team and internal partners, and ensure accurate, timely handling of customer requests. You will own your assigned customer contacts and cases within established processes, contribute to team objectives and maintain high-quality customer and case documentation.\nYou will be responsible for:\nCollaborating with Sales and internal partners and participating in customer meetings related to end-to-end Supply Chain topics, including the preparation and follow-up of agreed actions.\nOrchestrating day-to-day customer service transactions with the Alpine Cluster Customer Service Hub Team, including orders, returns, credit notes, and billing queries in ERP and CRM systems.\nActing as the SPOC for assigned customers by coordinating inquiries, managing cases through phone, e-mail, and CRM, setting appropriate priorities, and escalating when required.\nFollowing up on open cases, keeping customers informed, and ensuring agreed actions are completed within established service levels.\nWorking with Sales, Planning, Deliver, Product Management, Finance, and Compliance to resolve standard operational issues.\nProcessing complaints, recalls, and regulatory or vigilance notifications in line with established procedures and promptly escalating issues that require specialist or senior review.\nMaintaining accurate case records, work instructions, and routine reports, while submitting improvement suggestions for evaluation by the Alpine Cluster Lead.\nQualifications / Requirements:\nPreferably a completed commercial apprenticeship or bachelor’s degree.\nFluency in German, English, and French.\nAt least 3 years of relevant experience in Customer Service, Sales Support, Supply Chain, or a related operational function; experience in healthcare or another regulated environment is beneficial.\nExperience using CRM and ERP systems such as Salesforce, MSD, JDE, or SAP, together with solid Microsoft Office skills.\nClear written and verbal communication skills, strong attention to detail, and a service-oriented approach.\nA dependable and collaborative team member with good organizational and problem-solving skills who works effectively within defined responsibilities and seeks guidance when appropriate.\nAbility to manage routine priorities, remain composed during busy periods, follow through on commitments, and adapt to new digital tools, AI solutions, and changing working practices.\nWillingness to travel within Switzerland and support customer visits, combined with a commitment to acting with integrity and keeping the Credo in mind when making decisions.\nAt Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.\nHere’s what you can expect:\nApplication review: We’ll carefully review your CV to see how your skills and experience align with the role.\nGetting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.\nStaying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.\nFinal steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.\nFinally, at the end of the process, we’ll invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process!\nRequired Skills:\nPreferred Skills:\nCommunication, Customer Centricity, Customer Information Systems, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Execution Focus, Inquiry Handling, Omni-Channel Support, Problem Solving, Process Oriented, Self-Awareness, Self-Service Tools, Service Request Management","description_format":"text","description_chars":6187,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-21T17:10:04Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.582,"p_room":0.9,"age_days":5,"expected_fill_days":8,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/johnson-johnson-gcs-customer-care-specialist","json_url":"https://alion.io/job/johnson-johnson-gcs-customer-care-specialist.json","meta":{"generated_at":"2026-10-27T22:18:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14152},"rest":"https://alion.io/mcp/rest/get_company?id=14152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-johnson-gcs-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-johnson-gcs-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-johnson-gcs-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-johnson-gcs-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-johnson-gcs-customer-care-specialist"}]}