{"id":3030103,"url":"https://alion.io/job/johnson-johnson-it-lead-sap-service-maintenance","title":"IT Lead SAP Service Maintenance","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":189,"ghost_share":0,"stale_share":0.746,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raritan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":119000,"max_usd":243000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":282},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Informatica","optional":false},{"name":"ITIL","optional":false},{"name":"SAP BusinessObjects","optional":false},{"name":"Self-Healing","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-02T14:59:14Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nTechnology Product & Platform ManagementJob Sub Function:\nReliability EngineeringJob Category:\nScientific/TechnologyAll Job Posting Locations:\nRaritan, New Jersey, United States of AmericaJob Description:\nJohnson & Johnson Technology Services (JJTS) is recruiting for an IT Lead SAP Service Maintenance, to support the ERP Domain MedTech Product Line in North America. This role is based in Raritan, NJ.\nFor more than 130 years, Johnson & Johnson has united people around its purpose of caring for the world, one person at a time. We combine research, science, and innovation to advance health and well-being worldwide.\nWith $94 billion in 2025 sales, Johnson & Johnson is a global leader in health care products and services across consumer health, pharmaceuticals, and medical devices, with more than 250 operating companies and over 125,000 employees worldwide. Technology is central to how we accelerate innovation and deliver products and services that make a lasting difference in people’s lives. If you want to help build meaningful solutions for a global health care technology company, this is the place for you.\nThis role sits within the ERP TS team and oversees SAP-MedTech business services. Reporting to the Sr Manager, MedTech ERP Services, the IT Lead will support application maintenance for SAP ECC and S/4HANA Business Services. Responsibilities include service level management, application and technology portfolio management, financial management, incident and problem management, knowledge management, compliance, and continuous service improvement. The role is accountable for exceptional end-to-end customer experience, optimal system performance, improved product quality, high availability, and stronger reliability through automation and preventive measures.\nThe role will also advance digital capabilities by:\nDriving observability initiatives that improve visibility into system health, performance, and user experience.\nExpanding automation to improve efficiency, reduce manual effort and enable proactive issue resolution.\nSupporting AI-driven capabilities such as predictive analytics, intelligent incident management, and self-healing services.\nEnd to end supply chain business process knowledge would be preferred.\nThis role will help build a resilient, intelligent, and highly automated ERP service ecosystem aligned with enterprise digital transformation goals.\nKey Responsibilities\nService Level Management: Own the SLM lifecycle, including SLAs/OLAs, performance monitoring, reporting, service reviews, stakeholder engagement, compliance, data governance, and continuous improvement.\nApplication & Technology Portfolio Management: Optimize the SAP portfolio, maintain CMDB accuracy, and partner with application development and infrastructure teams on lifecycle, impact, and cost assessments.\nIncident and Problem Management: Lead rapid incident resolution, major incident communications, root cause analysis, prioritization, and sustainable fixes to prevent recurrence.\nKnowledge Management: Champion knowledge management and KCS practices, ensuring knowledge assets are created, maintained, and shared effectively.\nContinuous Service Improvement: Use KPIs and customer feedback to improve service delivery, automation, self-service, and operational processes.\nCollaborate with ongoing transformational programs within J&J supply chain.\nEvery day, this role will provide you with the opportunity to:\nCollaborate with business partners, TPOs, developers, and vendors to deliver reliable SAP services.\nImprove the application lifecycle across design, deployment, operations, monitoring, and automation.\nSupport high availability through proactive performance management, readiness reviews, and capacity planning.\nBuild strong global partnerships with diverse, high-performing teams.\nStrong communication skills including in-person or official communication channels.\nQualifications\nEducation:\nBachelor’s degree required preferably in information systems, computer science, or equivalent field of study.\nExperience and Skills:\nWe're seeking a strong, business-focused leader who can drive impact in a fast-changing technology environment.\n5+ years of experience supporting and administering SAP applications and technologies, including SAP ECC, GTS, MDG, CRM, BW, APO, GRC, SAP Business Objects, NetWeaver Portal, Process Orchestration, Gateway/Fiori, LVM, Web Dispatcher, and HANA.\nHands-on S/4HANA experience preferred.\nNeed in-depth knowledge in OTC, Finance with experience in one or more supply chain functional areas: Plan, Deliver, Source, Make, Quality, or Finance; SAP certification preferred.\nStrong knowledge of ITIL processes, including incident, change, problems and release management.\nExperience managing vendor work orders, invoices, performance metrics, procedural guidance, and continuous process improvement.\nExperience with SAP, Informatica, Tableau or WebMethods.\nStrong problem-solving, accountability, ownership, and partner relationship management skills.\nExcellent verbal and written communication skills, with the ability to represent business and IT impacts during major service disruptions.\nHigh judgment, negotiation, influencing, analytical, and leadership skills.\nAbility to manage global, cross-cultural relationships and prioritize business outcomes in a fast-paced environment.\nAbility to work independently, manage multiple priorities, and provide and apply feedback constructively.\nOther:\nTravel: Up to 10%, domestic and international.\nJohnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.\nJohnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.\nRequired Skills:\nPreferred Skills:\nBusiness Behavior, Critical Thinking, Data Savvy, Green Manufacturing, Human-Computer Interaction (HCI), Industry Analysis, Personal Development, Process Optimization, Product Reliability, Project Management, Quality Processes, Root Cause Analysis (RCA), Six Sigma, Software Development Management, Software Reliability Engineering, Technical Writing, Technologically SavvyThe anticipated base pay range for this position is :\nThe anticipated base pay range for this position is: $94,000- $151,800Additional Description for Pay Transparency:\nSubject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits","description_format":"text","description_chars":9006,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Military spouse friendly","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-21T20:10:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 66 · green card filings: 18","filings_12m":66,"filings_prev_12m":43,"green_card_filings_12m":18,"median_offered_wage_usd":166964,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":31}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.344,"p_room":0.35,"age_days":35,"expected_fill_days":10,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/johnson-johnson-it-lead-sap-service-maintenance","json_url":"https://alion.io/job/johnson-johnson-it-lead-sap-service-maintenance.json","meta":{"generated_at":"2026-11-02T15:44:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14152},"rest":"https://alion.io/mcp/rest/get_company?id=14152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-johnson-it-lead-sap-service-maintenance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-johnson-it-lead-sap-service-maintenance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-johnson-it-lead-sap-service-maintenance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-johnson-it-lead-sap-service-maintenance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-johnson-it-lead-sap-service-maintenance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3030103}},{"tool":"search_jobs","arguments":{"company":"jnj.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3030103},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}