{"id":3211127,"url":"https://alion.io/job/johnson-johnson-operations-support-manager","title":"Operations Support Manager","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":168,"ghost_share":0,"stale_share":0.839,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3801},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FMEA","optional":false},{"name":"GMP","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T19:16:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nSupply Chain ManufacturingJob Sub Function:\nManufacturing AssemblyJob Category:\nPeople LeaderAll Job Posting Locations:\nJacksonville, Florida, United States of AmericaJob Description:\nJohnson & Johnson Vision is recruiting an Operations Support Manager - Warehouse & Shipping, Maintenance & Calibration (Spare Parts)for its manufacturing site in Jacksonville, Florida.\nJob Description\nThe Operations Support Manager is responsible for ensuring smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. This role leads day-to-day operational execution, drives preventive maintenance and calibration programs, maintains spare-parts availability, and continuously improves processes to support customer service, equipment reliability, and cost control.\nKey Responsibilities\nWarehouse & Shipping\nOversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards.\nManage inventory accuracy (cycle counts, physical inventory), storage optimization, and stock replenishment.\nEnsure compliance with all shipping regulations, labeling, and documentation requirements.\nImplement and enforce health, safety, and housekeeping standards in the warehouse.\nCoordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance.\nUse warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability.\nMaintenance & Calibration (Including Spare Parts)\nLead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.\nOwn the calibration program for test, measurement, and process control equipment-develop schedules, execute or manage vendors, and ensure traceable documentation.\nManage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime while controlling carrying costs.\nSource and manage relationships with service vendors, calibration labs, and spare-parts suppliers; oversee contracts and SLAs.\nDrive root-cause analysis and reliability improvement initiatives (RCA, FMEA, TPM).\nMaintain accurate maintenance and calibration records to support audits and regulatory compliance.\nLeadership & Team Development\nSupervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.\nPromote cross-training and skill development to increase team flexibility.\nFoster a safety-first culture and lead regular safety and training programs.\nCompliance, Quality & Continuous Improvement\nEnsure operations meet applicable regulatory and quality standards (e.g., ISO, GMP, or industry-specific requirements).\nDevelop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures.\nIdentify and implement process improvements to increase efficiency, reduce costs, and improve service levels.\nProduce regular operational reports and present performance metrics to leadership.\nKey Performance Indicators (KPIs)\nOn-time shipments and delivery accuracy\nInventory accuracy and stockout rate\nEquipment uptime / mean time between failures (MTBF)\nPreventive maintenance completion rate and backlog\nCalibration completion on schedule with documented traceability\nSpare-parts service-level and inventory turnover\nSafety incident rate / corrective actions closed\nQualifications\nBachelor’s degree in Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).\n5+ years of progressive experience in operations, warehouse management, and maintenance/calibration; management or supervisory experience preferred.\nHands-on experience with CMMS, WMS, and ERP systems.\nStrong knowledge of preventive maintenance, calibration practices, spare-parts management, and vendor management.\nFamiliarity with relevant regulatory frameworks (industry-specific: e.g., GMP, ISO) is a plus.\nExcellent leadership, communication, problem-solving, and organizational skills.\nPreferred\nTechnical background (mechanical/electrical) or certification in maintenance/industrial trades.\nExperience with Lean, Six Sigma, TPM, or reliability engineering approaches.\nProven vendor negotiation and contract-management skills.\nJohnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.\nIf you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.\nRequired Skills:\nPreferred Skills:\nAgile Manufacturing, Assembly Operations, Consulting, Developing Others, Good Manufacturing Practices (GMP), Human-Computer Relationships, Inclusive Leadership, Leadership, Manufacturing Processes, Manufacturing Science and Technology (MSAT), Plant Operations, Quality Standards, Resource Management, Sustainability, Team Management, Technologically Savvy, Validation Master Plans, Value Stream Mapping (VSM)","description_format":"text","description_chars":6389,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-24T17:01:42Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":0.75,"age_days":6,"expected_fill_days":8,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/johnson-johnson-operations-support-manager","json_url":"https://alion.io/job/johnson-johnson-operations-support-manager.json","meta":{"generated_at":"2026-10-28T23:45:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14152},"rest":"https://alion.io/mcp/rest/get_company?id=14152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-johnson-operations-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-johnson-operations-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-johnson-operations-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-johnson-operations-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-johnson-operations-support-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3211127}},{"tool":"search_jobs","arguments":{"company":"jnj.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3211127},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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