{"id":3732607,"url":"https://alion.io/job/johnson-johnson-payroll-support-analyst","title":"Payroll Support Analyst","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":224,"ghost_share":0,"stale_share":0.647,"repost_share":0.004,"time_to_fill_p50_days":10,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T08:51:01Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T07:19:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nFinanceJob Sub Function:\nPayrollJob Category:\nProfessionalAll Job Posting Locations:\nTaguig, National Capital Region (Manila), PhilippinesJob Description:\nRole Summary:\nThe Payroll Support Analyst supports global payroll operations and transformation initiatives through assigned process execution, data validation, reporting, testing, documentation, and project support activities. The role is accountable for completing assigned deliverables accurately and on time, in accordance with established procedures, controls, and service expectations.\nWorking in a multi-country and cross-functional environment, the Analyst collaborates with Payroll Operations, HR, Finance, Compliance, Technology teams, and external vendors. The role performs routine activities independently within documented procedures and seeks guidance from Team Lead or Manager for complex issues, exceptions, and decisions outside established authority. This is an individual contributor role with no people management responsibilities.\nKey Responsibilities:Bottom of Form\nProject & Delivery Support\nExecute assigned tasks supporting payroll transformation initiatives, operational projects, and cross-functional activities with payroll dependencies.\nMaintain project trackers, action logs, supporting documentation, and status updates using established templates.\nFollow up on assigned actions and promptly escalate delays, dependencies, or risks to the Senior Analyst or Team Lead.\nStakeholder & Coordination Support\nCoordinate routine information requests and follow-ups with GPx, PMOs, Payroll Operations, HR, Finance, Compliance, Technology teams, and external vendors.\nRespond to assigned inquiries within established procedures and service expectations, escalating complex or unresolved matters.\nCommunicate task progress, outstanding requirements, and issues clearly to relevant stakeholders.\nProcess Execution & Coordination Support\nPerform defined payroll support activities in accordance with approved procedures, work instructions, and agreed schedules.\nSupport implementation of approved process changes by completing assigned activities and updating supporting records.\nMaintain accurate task trackers and completion evidence, escalating exceptions or unclear requirements before proceeding.\nData Validation & Operational Support\nCollect, organize, and validate payroll-related data using approved templates, reports, and validation criteria.\nPrepare assigned reports and reconciliations; investigate routine discrepancies and document findings.\nWork with relevant stakeholders to correct data issues and escalate unresolved discrepancies to the Senior Analyst or Team Lead.\n\nTesting & System Change Support\nExecute assigned User Acceptance Testing (UAT) scripts and validation activities for system changes, releases, upgrades, and regulatory updates.\nRecord test results and supporting evidence, log defects, and communicate deviations from expected outcomes.\nPerform assigned retesting following issue resolution and maintain complete testing records for review.\nIncident, Change & Operational Support\nLog and track assigned incidents and change requests, ensuring required information and supporting evidence are complete.\nGather data and reproduce issues, where applicable, to support root cause analysis by vendors, JJT, and GPO Product Owners.\nComplete assigned change-request activities and track required approvals, escalating issues that require technical expertise or governance decisions.\nSystems & Vendor Coordination\nUse payroll systems and tools, including ADP GlobalView, Celergo, Workday, eTime, and related platforms, as applicable to assigned activities and authorized access.\nCoordinate routine vendor follow-ups for assigned issues, system updates, and regulatory changes under the guidance of the Senior Analyst or Team Lead.\nMaintain issue trackers during system outages and support assigned mitigation or recovery activities in accordance with approved instructions.\nCompliance, Controls & Documentation\nExecute assigned tasks in accordance with SOX requirements, internal controls, applicable country requirements, and company policies.\nPrepare and provide requested audit records and supporting evidence under the guidance of the Senior Analyst or Team Lead.\nMaintain assigned Standard Operating Procedures (SOPs), Desktop Procedures (DTPs), process guides, and work instructions; submit changes for appropriate review and approval.\nProtect confidential payroll and employee information and follow applicable data privacy, access, and record-retention requirements.\nContinuous Improvement & Development\nIdentify and raise opportunities to simplify, standardize, or automate assigned processes.\nSupport approved improvement initiatives through data gathering, process documentation, testing, and implementation activities.\nParticipate in training and apply feedback to strengthen payroll knowledge, system proficiency, and execution quality.\nTeam Collaboration & Knowledge Sharing\nWork collaboratively with team members and provide backup support for activities for which training and access have been completed.\nParticipate in onboarding, cross-training, and knowledge-transfer activities, sharing current process information and supporting materials.\nKeep the Senior Analyst or Team Lead informed of workload, priorities, and support needs; escalate competing deadlines or capacity constraints.\n\nQualifications\nRequired:\nBachelor’s degree or equivalent.\nA minimum of two years of relevant experience in payroll, HR operations, Finance operations, or related operational support.\nProficiency in Microsoft Excel and other Microsoft Office applications for data validation, reporting, and task tracking.\nExposure to process documentation, data validation, reporting, reconciliation, or testing activities.\nWorking knowledge of documented procedures, internal controls, and confidentiality requirements, including SOX and business controls relevant to assigned activities.\nStrong attention to detail, analytical thinking, and research and problem-solving skills.\nStrong verbal and written communication skills in English and the ability to coordinate effectively with stakeholders.\nAbility to organize work, meet deadlines, adapt to changing priorities, and deliver assigned tasks in a multi-country environment.\nAbility to perform routine activities independently within established procedures and recognize when escalation or additional guidance is required.\nPreferred:\nDegree in HR, Finance, or a related discipline.\nExperience in a multinational organization or regional or global shared services environment.\nKnowledge of payroll processes, country-specific requirements, and third-party payroll providers.\nExperience with payroll or HR systems such as ADP GlobalView, Celergo, SAP, Workday, and Time & Attendance platforms.\nExperience supporting payroll projects, system changes, UAT, or incident and change management activities.\nFamiliarity with case management tools, project trackers, and continuous improvement or automation tools.\nCore Skills & Competencies\nAccurate process execution and attention to detail.\nData validation, reconciliation, and analytical support.\nTask prioritization and timely delivery.\nStakeholder coordination and service orientation.\nTesting, defect documentation, and issue tracking.\nCompliance awareness, confidentiality, and sound escalation judgment.\nTeamwork, adaptability, and continuous learning.\nRequired Skills:\nPreferred Skills:\nBusiness Behavior, Communication, Data Capturing, Data Reporting, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Risk Management (FRM), Internal Controls, Issue Escalation, Numerically Savvy, Payroll Processing, Payroll Reporting, Payroll Software, Payroll Taxes, Process Optimization, 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