{"id":3388352,"url":"https://alion.io/job/johnson-johnson-servicenow-solutions-technical-product-owner","title":"ServiceNow Solutions Technical Product Owner","company":{"id":14152,"name":"Johnson & Johnson","domain":"jnj.com","url":"https://alion.io/company/jnj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":224,"ghost_share":0,"stale_share":0.647,"repost_share":0.004,"time_to_fill_p50_days":10,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1098},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-28T08:51:06Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T08:51:01Z","board_verified":false,"closed_at":"2026-11-04T08:51:01Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.\nAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.\nJob Function:\nTechnology Product & Platform ManagementJob Sub Function:\nTechnical Product ManagementJob Category:\nScientific/TechnologyAll Job Posting Locations:\nBangalore, Karnataka, IndiaJob Description:\nAt Johnson & Johnson Corporate Business Technology, we power J&J employees with technology to shape the future of healthcare. While serving as strategic problem solvers and innovators, we collaborate as trusted allies with leaders and partners across corporate functions, sectors, and regions, aligning business strategies with technology solutions against outcomes that matter. Through Expert Services and end-to-end product management we deliver exceptional user experiences as we simplify, strengthen, and automate the technologies employees use to get their jobs done. In CBT, we know we’ve done our job when the boundaries between CBT and our partners blur and we deliver as ONE DIVERSE & UNITED TEAM with corporate functions including Human Resources, Finance, Global Services, Procurement, Legal, Health Care Compliance, Privacy, Corporate Affairs, Engineering & Property Services and Global Security.\nAs digital leaders, we shape J&J to lead in digital technology - savvy and capable of fulfilling its promise. The technology we are responsible for delivering fuels J&J as we strive to change the trajectory of health for humanity.\nLeading the delivery and support of the ServiceNow Platform, supporting key capabilities which enable the HR, Procurement and Finance global services with focus on the Employee Experience. You will lead the daily execution and delivery from start to completion - including deadlines, achievements, communication, and processes and keep deployments on track. As a solutions architect, your key focus will be designing and delivering technology solutions to the business, working closely with business and technology partners to prioritize critical implementation dates. You will be the technical lead focusing on development technical and product owner relationships, driving an agile delivery team, and develop/maintain product roadmaps. You should have good technical team leadership qualities and experience, as well as excellent business partnering, and interpersonal skills. As a Technical Product Owner (TPO), you will take end-to-end ownership of the ServiceNow SMT (Service Management Transformation) products and initiatives and collaborate with and influences a broad range of multi-disciplinary teams such as Software Developers, Business SMEs, QA, Testers, and Analysts.\nIf you have previous experience in product and software development, implementation of ServiceNow enterprise platform, software integrations, naturally curious, have a drive for technology, comfortable with ambiguity, leading complex relationships, and influencing other senior peers in other groups, bringing an excellent consulting and long-term planning insights, and are passionate about improving our employee’s lives, we encourage you to apply today!\nResponsibilities\nTechnical Guidance and Collaboration:Utilize in-depth knowledge of the ServiceNow platform, particularly in HRSD, S2P and Employee Center modules, to guide development teams.\nDesign, architect, and implement scalable, robust, and secure solutions on the ServiceNow platform to meet the organization's business requirements and align with ServiceNow best practices.\nDesign and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability.\nCollaborate closely with developers, administrators, and SI partners to implement and configure solutions.\nLead strategy, backlog prioritization, and configuration efforts alongside the IT delivery team.\n\n Product Ownership and Backlog Management:Take ownership of the ServiceNow HRSD and Procurement Operations (S2P - Source to Pay) products backlogs within the SMT (Service Management Transformation) Program.\nPrioritize features and define user stories in alignment with HR service delivery and S2P Procurement Operations strategies.\nCollaborate with Global Services (GS), HR, IT, and Procurement stakeholders to gather requirements and feedback.\nAct as the “voice of the customer” within the squad to ensure the team “builds the right thing.\"\n\nAgile Implementation:Implement agile principles and practices in product development.\nConduct sprint planning, backlog refinement, and sprint review events.\nSupervise progress of product development and drive continuous improvement within the team.\n\n Stakeholder Management and Communication:Conduct product demos and Proof of Concepts (POCs) to showcase solutions.\nMaintain strong focus on user experience within ServiceNow solutions.\nWork closely with UX/UI designers to enhance usability and effectiveness.\nCommunicate technical concepts to both technical and non-technical stakeholders.\n\nLeadership and Collaboration:Act as primary trusted delivery advisor to technology leaders.\nCollaborate across multiple global/regional teams and JJT groups.\nPartner with external organizations and vendors to influence enhancements and functionality.\n\nMeasurement and Reporting:Utilize data analytics and KPIs to make informed decisions about HRSD features.\nImplement metrics tracking and reporting to measure success and impact.\nApply value realization for new technology solutions and ensure alignment with product vision and roadmap.\n\nExternal Partnerships and Vendor Management:Handle vendor relationships to influence product features.\nCollaborate with external partners to influence direction of enhancements.\n\nPlatform Strategy and Design:Develop business-centric, technical platform strategy to drive measurable business value.\nInfluence platform-first and Out-of-the-Box design strategy.\nHelp with transitioning from Program to Product once the initial solution implementation is completed.\n\nQualifications\n Education and Experience:Bachelor's degree from an accredited college or university in information technology, management information systems, computer science, or business administration.\nMinimum of 10-12 years' experience with ServiceNow Platform and Products, including prior HR Service Delivery (HRSD) and/or Source-to-pay implementation experience.\nServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist for HRSD and one or more other products.\n\nTechnical Leadership and Team Management:Minimum 2 years of experience in creating, implementing, and leading technical products and capacity-based development teams in a fast-paced Agile environment.\nProficiency in using agile project management tools such as JIRA and Confluence preferred.\n\nGlobal Experience and Change Management:Experience working in a global environment is preferred.\nProven track record in leading and owning technology investments and products, defining and measuring product outcomes and metrics.\nStrong proponent of change, advocating for improvements within and across the organization.\n\nDesign Thinking and Communication Skills:Experience with end-to-end design of customer needs, roadmap creation, and execution of data-connected products following design thinking and user experimentation principles.\nDeveloped leadership capabilities, negotiation skills, and attention to detail.\nStrong relationship skills, effective communication, excellent written, verbal, and presentation skills, with the ability to convey complex technical ideas to diverse audiences.\nStay updated with the latest trends, features, and capabilities of the ServiceNow platform. Proactively seek out areas for process improvement and innovation.\n\nRequired Skills:\nPreferred Skills:\nAnalytical Reasoning, Coaching, Cost Management, Critical Thinking, Give Feedback, Human-Computer Interaction (HCI), Organizing, Performance Measurement, Product Development, Product Improvements, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Technical Credibility, Technical Writing","description_format":"text","description_chars":8845,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Surgical Instruments & Devices","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-28T08:51:06Z"},{"event":"close","at":"2026-11-04T08:51:01Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/johnson-johnson-servicenow-solutions-technical-product-owner","json_url":"https://alion.io/job/johnson-johnson-servicenow-solutions-technical-product-owner.json","meta":{"generated_at":"2026-11-06T05:41:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10028,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14152},"rest":"https://alion.io/mcp/rest/get_company?id=14152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-johnson-servicenow-solutions-technical-product-owner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-johnson-servicenow-solutions-technical-product-owner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-johnson-servicenow-solutions-technical-product-owner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-johnson-servicenow-solutions-technical-product-owner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-johnson-servicenow-solutions-technical-product-owner"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3388352}},{"tool":"search_jobs","arguments":{"company":"jnj.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3388352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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