Technical Product Owner-Digital

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Technical Product Owner - Digital

We are seeking a customer-focused, technically curious, and execution-oriented Technology Product Owner to lead the delivery, adoption, and continuous evolution of digital capabilities across LATAM.

This is a hands-on product role responsible for translating product strategy, business priorities, and customer needs into actionable roadmaps, prioritized backlogs, product requirements, user stories, acceptance criteria, and implementation plans. The Technology Product Owner will work closely with Business, Engineering, UX, Architecture, Data & Analytics, and external partners throughout discovery, delivery, release, adoption, and continuous improvement.

The position plays a key role in advancing HCP engagement through products such as IM Hub, Speaker Experience, Jia Search, and emerging Omnichannel capabilities, ensuring adoption, value realization, and continuous improvement across customer journeys.

• Own the product roadmap, backlog, prioritization, and day-to-day evolution of digital capabilities, balancing customer needs, business priorities, technical considerations, and product strategy.
• Partner with the Senior Technology Product Manager, business stakeholders, and cross-functional teams to translate strategic priorities and customer needs into product requirements, user stories, acceptance criteria, and implementation plans.
• Work hands-on with agile delivery teams throughout the product lifecycle, including discovery, backlog refinement, sprint planning, solution design, testing, release readiness, and post-release optimization.
• Lead product discovery and requirements definition, partnering closely with Engineering, UX, Architecture, Data & Analytics, and external partners to deliver new capabilities and continuous product enhancements.
• Lead the evolution and adoption digital products, including IM Hub, Speaker Experience, GenAI Search, and future digital engagement capabilities, ensuring solutions meet customer and business needs and deliver measurable value.
• Partner closely with engineering and technology teams to understand solution design, integrations, technical dependencies, defects, and platform constraints, making informed product decisions and trade-offs throughout the delivery lifecycle.
• Monitor product performance, adoption, customer behavior, feedback, and business outcomes, using data and insights to identify opportunities, prioritize enhancements, and drive continuous improvement.
• Coordinate product releases, market deployments, testing, change management, user onboarding, and stakeholder communications, ensuring successful adoption and sustainable product operations.
• Ensure products and capabilities adhere to enterprise standards for security, privacy, compliance, accessibility, governance, and long-term sustainability.

Required Qualifications

• Bachelor's degree in Technology, Business, Engineering, Information Systems, Marketing, or a related field.
• 5+ years of experience in Product Ownership, Product Management, Digital Experience, Customer Experience, or related disciplines.
• Hands-on experience managing digital products and agile product backlogs, including requirements definition, user stories, acceptance criteria, prioritization, release planning, and working directly with development teams.
• Demonstrated experience translating business needs, customer insights, and product strategy into product requirements, features, and measurable outcomes.
• Experience working with cross-functional teams, including business stakeholders, engineers, architects, UX/UI designers, data and analytics teams, QA/testing teams, and external delivery partners.
• Experience using digital analytics and customer behavior data to monitor product performance, identify opportunities, and support prioritization decisions.
• Strong analytical and problem-solving capabilities, with the ability to understand technical concepts, evaluate alternatives, and make informed product trade-offs.
• Strong communication, stakeholder management, facilitation, and collaboration skills, with the ability to operate effectively across regional and cross-functional teams.
• Advanced English is a must

Preferred Qualifications

• Experience working with content management systems and digital experience platforms, such as Drupal, including content publishing and platform evolution.
• Experience with web and product analytics platforms, such as Google Analytics, and using behavioral and performance insights to inform product decisions and optimize digital experiences.
• Familiarity with APIs, system integrations, search technologies, authentication and identity concepts, and cloud-based digital platforms.
• Exposure to AI and GenAI-powered digital experiences, including search, conversational experiences, personalization, or related capabilities.
• Experience working in healthcare, pharmaceutical, or other regulated industries is a plus.

What Makes You a Great Fit

• You are a hands-on Technology Product Owner who is comfortable moving between customer and business discussions, backlog management, technical conversations, testing, analytics, and delivery.
• You are customer-centric and passionate about improving digital experiences, translating customer needs and insights into tangible product improvements.
• You are execution-oriented and able to translate product strategy into concrete priorities and outcomes while balancing customer needs, business priorities, and delivery realities.
• You are data-driven and curious, comfortable using product analytics and customer behavior to understand what is working, identify opportunities, and continuously improve the experience.
• You can partner effectively with engineers, architects, designers, data teams, and external partners, understanding technical dependencies and constraints while maintaining ownership of product priorities and outcomes.
• You are comfortable working through ambiguity, identifying problems, evaluating alternatives, and driving decisions from discovery through implementation and continuous improvement.
• You are innovation-minded and interested in applying AI, GenAI, automation, and emerging digital capabilities where they can create meaningful customer and business value.

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