{"id":2201944,"url":"https://alion.io/job/johnson-screens-it-client-support-specialist","title":"IT Client Support Specialist","company":{"id":2314616,"name":"Johnson Screens","domain":"johnsonscreens.com","url":"https://alion.io/company/johnsonscreens","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Brighton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T20:24:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T18:57:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"This position is in office, not hybrid, not remote.\nThis position is onsite, Monday-Friday, core hours 8:00 AM-5:00 PM, with availability for after-hours support as business needs require.\nWhat You’ll Do\nThe IT Client Support Specialist provides Tier 1 and Tier 2 technical support for Johnson Screens team members across office and manufacturing environments. This role is responsible for delivering end-user support, managing endpoint devices, administering user access, supporting onboarding and offboarding activities, maintaining IT assets and inventory, and ensuring employees have the technology and access required to perform their jobs effectively. The position works closely with infrastructure personnel, application owners, vendors, and business stakeholders to maintain a secure and reliable end-user computing environment.\nResponsibilities include:\nStrong customer service, communication, organizational, and problem-solving skills. \nProvide technical support for Windows desktops, laptops, mobile devices, peripherals, Microsoft 365 applications, and approved end-user software.\nManage incident and service request queues, ensuring timely resolution, accurate documentation, communication, and escalation when appropriate.\nAdminister user accounts, security group memberships, access requests, password resets, and end-user licensing within Active Directory, Entra ID, and Microsoft 365.\nCoordinate onboarding and offboarding activities, including account provisioning, device deployment, equipment recovery, and asset disposition.\nExperience with user account administration, software deployment, device provisioning, inventory management, and technical troubleshooting. \nSupport manufacturing and office technology, including workstation connectivity, shop-floor devices, and label printer operations.\nMaintain support documentation, knowledge base articles, and standard operating procedures while assisting with IT projects and continuous improvement initiatives.\nValid driver’s license & travel occasionally to support other company locations and participate in after-hours support activities as business needs require.\nOther duties as assigned\nWhat You Bring\nAssociate degree in Information Technology or a related field, or an equivalent combination of education or experience. \nWorking knowledge of Windows operating systems, Microsoft 365, Active Directory, Entra ID, endpoint management tools, mobile devices, computer hardware, printers, and related technologies. \nExperience with user account administration, software deployment, device provisioning, inventory management, and technical troubleshooting. \nStrong customer service, communication, organizational, and problem-solving skills. \nAbility to manage multiple priorities, work independently, and collaborate effectively with technical and non-technical stakeholders. \nValid driver's license with the ability to travel occasionally to other company locations. \nAbility to lift and move IT equipment weighing up to 50 pounds.\nExperience with Microsoft Intune, endpoint deployment, and mobile device management, preferred.\nExperience supporting users in manufacturing environments, preferred. \nWhy Johnson Screens is a Great Place to Work:\nAt Johnson Screens, we value open-mindedness, competence, collaboration, and integrity. We support our people with competitive total rewards, comprehensive benefits, and continuous development - so everyone can work with confidence and deliver results that matter.\nCompensation\nBase salary range of $55,000-$70,000\nShared Cost Benefits\nMedical and Prescription Drug Insurance, Dental Insurance, 401(k) Plan - 5% Employer Match, Health Spending Account (HSA)\nEmployee Paid Benefits\nVision Insurance, Flexible Spending Account (FSA), Supplemental Life and AD&D, Critical Illness, Hospital Indemnity, Legal Insurance\nEmployer Paid Benefits\n80 Hours of Paid Holidays per Year, Vacation Time Off, Sick Time, Short-Term Disability, Long-Term Disability, Basic Life and AD&D, Accident Insurance, Business Travel Accident Insurance, Employee Assistance Program (EAP), Tuition Reimbursement, Student Scholarships\nWork Environment & Schedule\nOnsite position based in New Brighton, MN. \nMonday-Friday, core hours 8:00 AM-5:00 PM. \nOffice-based role with regular interaction and presence in the connected manufacturing facility. \nStandard business-hours position with availability for after-hours support as business needs require. \nPlanned after-hours work may be required for critical business interruptions, urgent onboarding/offboarding activities, manufacturing-impacting issues, major incidents, or work that must be completed outside normal operating hours. \nOccasional travel, less than 5%, to other U.S. business locations, including Forked River, NJ and Bakersfield, CA.\nPhysical Requirements\nAbility to lift, move, and set up IT equipment weighing up to 50 pounds.\nAbility to stand, walk, bend, reach, and work around desks, offices, production areas, workstations, and shop-floor equipment.\nAbility to work in office and manufacturing environments.\nFrequent use of computers, keyboards, mobile devices, hand tools, cables, peripherals, and other IT equipment.\nOccasional driving and travel to other company locations.\nMay be exposed to typical manufacturing environment conditions, including noise and production-floor activity.\nAbout Johnson Screens Johnson Screens is the leading global provider of innovative screening and separation solutions. We support a wide range of industries, which means that almost every product around us has touched one of our screens during its manufacturing process. Since our inception over a century ago, our products have helped protect lives by reducing harmful waste, providing clean water, and making the best use of our precious natural resources. We strive to be a great place to work and do what is right for our customers and our people. We thrive on innovation and continuous improvement, and we believe that our people are the key to our success.\nOur daily work is guided by six values, which we call ourTrue North:\nOpen-Mindedness\nCompetence\nConfidence\nCollaboration\nIntegrity\nResults\nThis is the standard we hold ourselves to - and we’re raising the bar. High performers belong here. If you’re ready to make your mark, we’re ready to meet you. Apply now and grow with Johnson Screens.\nJohnson Screens is an equal opportunity employer, including disability and protected veteran status.","description_format":"text","description_chars":6453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-09T21:34:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:11","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/johnson-screens-it-client-support-specialist","json_url":"https://alion.io/job/johnson-screens-it-client-support-specialist.json","meta":{"generated_at":"2026-10-15T01:24:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1812,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2314616},"rest":"https://alion.io/mcp/rest/get_company?id=2314616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnson-screens-it-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnson-screens-it-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnson-screens-it-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnson-screens-it-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnson-screens-it-client-support-specialist"}]}