{"id":551752,"url":"https://alion.io/job/johnsoncontrols-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":742,"ghost_share":0.001,"stale_share":0.574,"repost_share":0.013,"time_to_fill_p50_days":23,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":73000,"max":101000,"currency":"USD","period":"year","gross":null,"usd_annual":101000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-08T16:02:30Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-16T01:27:25Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":37},"description":"Sensormatic Solutions, a Johnson Controls business, helps retailers make smarter decisions through data, analytics, and connected technologies. As a Customer Success Manager, you will serve as a trusted advisor to both new and existing customers, helping them maximize the value of Sensormatic solutions while driving retention, adoption, and growth.\nWhat we offer\nCompetitive salary and bonus plan\n\nPaid vacation/holidays/sick time - 15 days of vacation first year\n\nComprehensive benefits package including 401K, medical, dental, and vision care - Available day one\n\nExtensive product and on the job/cross training opportunities with outstanding resources\n\nEncouraging and collaborative team environment\n\nDedication to safety through our Zero Harm policy\n\nCheck us Out:A Day in a Life at Johnson Controls:\n\nWhat you will do\nThe Associate Customer Success Manager serves as a trusted advisor and traffic intelligence subject matter expert for new and existing mid-market customers. In this role, you will build strong customer relationships, deliver actionable business insights, and help customers realize measurable value from their investment. You will partner closely with Sales, Solutions, Operations, Marketing, Finance, and Technology teams to support retention, customer satisfaction, adoption, and growth.\nKey Responsibilities\nManage ongoing relationships with assigned mid-market customers and serve as their primary point of contact.\nDeliver value-added customer support through business reviews, data analysis, reporting, training, coaching, and issue resolution.\nDevelop and execute customer success plans that improve satisfaction and reduce attrition risk.\nPartner with Sales teams to define pilot objectives, success criteria, and implementation plans.\nGuide customers through pilot initiatives, including field training, performance monitoring, and best-practice implementation.\nAnalyze customer business challenges and traffic data to identify actionable opportunities that improve performance and support revenue growth.\nConduct regular meetings to review results, align solutions to customer goals, and identify future needs.\nRecognize and communicate cross-sell and upsell opportunities in collaboration with internal stakeholders.\nAct as the voice of the customer across internal departments to support continuous improvement in products, services, and customer experience.\nMaintain a working knowledge of Sensormatic systems, solutions, data architecture, and customer-facing applications.\nSupport customer adoption and change management efforts throughout the pre-sale and post-sale journey.\nPerform additional duties and special projects as assigned.\nHow You Will Do It\nOwn outcomes with accountability and integrity by following through on commitments, documenting actions clearly, and addressing risks early.\nStay close to the customer’s work by listening carefully, understanding business priorities, and removing obstacles that stand in the way of measurable value.\nImprove every day through candid data reviews, practical problem-solving, and continuous refinement of customer success plans and pilot execution.\nWin as one team by collaborating openly with Sales, Solutions, Operations, Marketing, Finance, and Technology to deliver a consistent customer experience.\nUse a structured, data-driven approach to turn traffic intelligence into clear recommendations that customers can act on.\nBalance customer support with commercial awareness so that adoption, retention, and growth all move forward together.\nWhat we look for\nBachelor's degree in Business, Marketing, Retail Management, Analytics, or a related field.\nMinimum of 3 years of experience in customer success, account management, customer service, consulting, or a related business function.\nProficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word.\nStrong analytical and critical thinking skills with the ability to translate data into actionable business recommendations.\nExcellent verbal, written, and presentation communication skills.\nProven ability to manage multiple priorities in a fast-paced environment.\nCustomer-focused mindset with strong relationship-building capabilities.\nAbility to work independently while collaborating effectively across cross-functional teams.\nAbility to travel up to 10%.\nAbility to communicate effectively in person, by phone, and through virtual collaboration platforms.\nPrimarily office- or remote office-based work with prolonged periods of sitting and working at a computer.\nNice to Have\nExperience in the retail industry at either the store or corporate level.\nExperience working with analytics, traffic intelligence, retail technology, SaaS, or customer experience solutions.\nKnowledge of change management principles and customer adoption strategies.\nExperience leading customer training, business reviews, or implementation activities.\nHIRING SALARY RANGE: $73,000-$101,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https:\nhttps://jobs.johnsoncontrols.com/about-us\n#LI-AA2\nJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.","description_format":"text","description_chars":6484,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Energy Efficiency","Smart City"],"lifecycle":[{"event":"open","at":"2026-09-08T16:02:30Z"},{"event":"close","at":"2026-09-09T15:57:43Z"},{"event":"reopen","at":"2026-09-09T20:50:17Z"},{"event":"close","at":"2026-09-11T13:49:08Z"},{"event":"reopen","at":"2026-09-30T23:02:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 15","filings_12m":61,"filings_prev_12m":53,"green_card_filings_12m":15,"median_offered_wage_usd":109474,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.336,"p_room":0.36,"age_days":37,"expected_fill_days":23,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":101000,"is_top_pay":true},"html_url":"https://alion.io/job/johnsoncontrols-associate-customer-success-manager","json_url":"https://alion.io/job/johnsoncontrols-associate-customer-success-manager.json","meta":{"generated_at":"2026-10-16T05:49:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnsoncontrols-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnsoncontrols-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnsoncontrols-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnsoncontrols-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnsoncontrols-associate-customer-success-manager"}]}