{"id":544011,"url":"https://alion.io/job/johnsoncontrols-csr-frick-parts","title":"CSR Frick Parts","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":752,"ghost_share":0.001,"stale_share":0.596,"repost_share":0.013,"time_to_fill_p50_days":22,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-21T13:29:04Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":84},"description":"Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Customer Service Representative (CSR) Frick Parts.\nWhat will you do?\nAs a CSR Frick Parts, you will oversee and execute complex customer orders, inquiries, and complaints related to technical products and services. You will proactively build and maintain robust relationships with clients and internal teams and ensure delivery excellence across diverse product markets.\nHow will you do it?\nEfficiently manage customer orders to guarantee compliance with company policies and seamless fulfillment, ensuring high-quality service delivery.Your approach will include a proactive focus on removing obstacles and streamlining processes to prioritize customer satisfaction.\nEngage collaboratively with sales and supply chain teams to address order-related challenges, fostering a culture of mutual trust and shared goals.Through diverse perspectives and teamwork, you will enhance operational effectiveness.\nProvide expert technical support, leveraging problem-solving skills to resolve customer inquiries effectively.Commitment to continuous improvement and accountability will drive your success in achieving optimal outcomes.\nMaintain detailed records of all service interactions and transactions, ensuring transparency and integrity in all communications.This practice underscores the importance of safety and ethical standards in every aspect of your role.\nWhat are we looking for?\nA University degree or equivalent combination of education and experience (minimum 1 year for university graduates or 6 years with a 2-year degree).\nExtensive experience in customer service, particularly with technical products or services.\nExcellent communication skills with proficiency in English; additional languages are advantageous.\nStrong organizational skills and an ability to manage multiple tasks effectively.\nProficiency in MS Office and familiarity with CRM systems or similar tools.\nWhat do we offer?\nComprehensive benefits package.\nOpportunities for professional development and growth.\nSupportive and inclusive workplace culture.\nEngagement in meaningful projects with a global impact.\nJoin us to lead with innovation and make a difference. Apply now if you are ready to challenge yourself and be part of a dynamic team!\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.","description_format":"text","description_chars":3265,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Real Estate","Smart Building & Cities","Smart City"],"lifecycle":[{"event":"open","at":"2026-09-08T10:41:28Z"},{"event":"close","at":"2026-09-09T22:42:59Z"},{"event":"reopen","at":"2026-09-10T02:02:11Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.173,"p_room":0.28,"age_days":84,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/johnsoncontrols-csr-frick-parts","json_url":"https://alion.io/job/johnsoncontrols-csr-frick-parts.json","meta":{"generated_at":"2026-10-21T17:32:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448321},"rest":"https://alion.io/mcp/rest/get_company?id=448321"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnsoncontrols-csr-frick-parts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnsoncontrols-csr-frick-parts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnsoncontrols-csr-frick-parts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnsoncontrols-csr-frick-parts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnsoncontrols-csr-frick-parts"}]}