{"id":544683,"url":"https://alion.io/job/johnsoncontrols-data-centres-service-ops-mgr-1","title":"Data Centres Service Ops Mgr 1","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":702,"ghost_share":0.001,"stale_share":0.477,"repost_share":0.004,"time_to_fill_p50_days":24,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":147},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-09-30T23:02:01Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":77},"description":"Job Summary\nWe are looking for an experienced Data Centers Operations Manager - HVAC to manage key Data Centre customer service accounts located in AP and Telangana region. This position provides leadership on post-installation service operations in the region. The role requires sound domain expertise in HVAC service delivery, customer relationship management, team leadership, and financial performance of service contracts. The incumbent will be responsible for ensuring high customer satisfaction, contract profitability, and operational excellence across assigned accounts.\nKey Responsibilities\nService & Account Management\nManage end-to-end service delivery for assigned HVAC service accounts, including Warranty services, Annual Maintenance Contract SLA adherence, Operations and Maintenance along with break-fix contracts.\nAct as the key point of contact for Data Centre customers in the region, ensuring timely resolution of service issues and escalations.\nBuild and maintain long-term customer relationships to enhance retention and repeat business.\nEnsure compliance with service level agreements (SLAs) and contractual obligations.\nOperational Excellence\nPlan and oversee preventive and corrective maintenance activities for HVAC systems (Chillers, VRF/VRV, AHUs, PACs, DX units, Cooling Towers, BMS interfaces, etc.).\nEnsure optimal uptime, system performance, and energy efficiency of HVAC installations.\nCoordinate with internal teams including service engineers, service sales engineers, Tech support / Global Engineering / Factory teams, subcontractors and supply chain.\nImplement best practices in safety, quality, and statutory compliance.\nFinancial & Commercial Management\nOwn P&L responsibility for assigned service accounts.\nMonitor service revenue, cost controls, margins, and billing cycles.\nSupport renewals, upselling, cross-selling of service contracts, retrofits, and upgrades.\nPrepare and track budgets, forecasts, and MIS reports.\nTeam Leadership\nLead, mentor, and develop a team of service engineers and supervisors.\nEnsure proper manpower planning, training, performance reviews, and skill enhancement.\nDrive a culture of accountability, customer focus, and continuous improvement.\nCustomer Satisfaction & Growth\nConduct periodic service reviews and performance meetings with customers.\nIdentify opportunities for improvement, modernization, and value-added services.\nHandle customer audits, technical discussions, and high-level negotiations when required.\nDesired Candidate Profile\nEducation\nBachelor’s Degree in Mechanical / Electrical Engineering (mandatory)\nMBA or Postgraduate qualification in Operations or Management (preferred)\nExperience\n9-15 years of experience in HVAC service operations and account management\nProven experience handling large service contracts, key accounts, and multi-site operations\nStrong exposure to commercial buildings, IT parks, hospitals, malls, Data Centre HVAC systems\nTechnical Skills\nStrong knowledge of HVAC systems, controls, and service lifecycle\nUnderstanding of AMC/O&M contract structures and SLA management\nFamiliarity with safety standards, statutory norms, and quality systems\nBehavioral & Leadership Skills\nStrong customer-facing and communication skills\nExcellent problem-solving and decision-making ability\nCommercial acumen and financial understanding\nAbility to lead cross-functional teams and manage multiple priorities\nKey Competencies\nCustomer Relationship Management\nService Delivery Excellence\nFinancial & P&L Management\nTeam Leadership & Development\nContract & SLA Management","description_format":"text","description_chars":3570,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Real Estate","Smart Building & Cities","Smart City"],"lifecycle":[{"event":"open","at":"2026-09-08T11:21:13Z"},{"event":"close","at":"2026-09-09T16:37:44Z"},{"event":"reopen","at":"2026-09-09T21:56:11Z"},{"event":"close","at":"2026-09-09T22:42:59Z"},{"event":"reopen","at":"2026-09-10T05:02:18Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.579,"p_room":0.28,"age_days":77,"expected_fill_days":24,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/johnsoncontrols-data-centres-service-ops-mgr-1","json_url":"https://alion.io/job/johnsoncontrols-data-centres-service-ops-mgr-1.json","meta":{"generated_at":"2026-10-01T04:15:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3529,"day_limit":5000,"remaining_today":1471,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}