{"id":543391,"url":"https://alion.io/job/johnsoncontrols-functional-lead-for-salesforce-servicemax-2","title":"Functional Lead for Salesforce & ServiceMax","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":520,"ghost_share":0,"stale_share":0.66,"repost_share":0.006,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"Visualforce","optional":false}],"status":"closed","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-27T03:02:09Z","board_verified":false,"closed_at":"2026-10-27T03:02:09Z","days_open":77,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":77},"description":"What you will do\nJohnson Controls is seeking a dedicated Techno-Functional Lead who will be responsible for the successful implementation, enhancement, and support of our field service management solutions. This role combines business acumen with technical expertise in ServiceMax and Salesforce platforms. You will collaborate closely with various stakeholders from business and IT teams to translate service business needs into effective and scalable solutions.\nHow you will do it\nLead end-to-end ServiceMax/Salesforce solution design, development, and implementation.\n\nGather business requirements and translate them into technical specifications aligned with best practices.\n\nCollaborate with architects, business analysts, developers, and IT teams to ensure effective solution design, integration, and delivery.\n\nConfigure ServiceMax modules (Work Orders, Entitlements, Installed Base, Preventive Maintenance, Dispatch Console) and develop Salesforce/ServiceMax customizations, workflows, validation rules, and integrations.\n\nConduct testing, support UAT, and maintain comprehensive technical and operational documentation, including support runbooks.\n\nDeliver training, provide ServiceMax subject matter expertise, and support solution adoption across teams.\n\nMentor junior team members and contribute to capability development within Architecture, Business Analysis, and Managed Services teams.\n\nBuild strong cross-functional relationships and demonstrate collaboration, influence, and accountability aligned with company values.\n\nWhat we look for\nRequired\nExperience in theField Service domain.\n\nImplementation experience with Salesforce or ServiceMax.\n\nExcellent communication skills in English.\n\nPreferred\nMaster’s Degree in Computer Science, Information Systems, or a related field.\n\nStrong knowledge of Salesforce platform architecture and development (Apex, Visualforce, Lightning Components).\n\nAbility to create custom solutions using ServiceMax tools such as Service Flow Manager, Process Builder, and Visual Workflow.\n\nProven experience in implementing mobile applications like ServiceMax GO.\n\nFamiliarity with Agile/Scrum methodologies and tools like Jira or Azure DevOps.\n\nExperience in field service-intensive industries (e.g., manufacturing, utilities, medical devices).\n\nKnowledge of Databases - Oracle, SQL Server.\n\nAbout Us\nJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.\nFor more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.\nWe are committed to diversity and inclusion and believe that different perspectives make us stronger. 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