{"id":538649,"url":"https://alion.io/job/johnsoncontrols-it-business-analyst-sfdc-operation","title":"IT Business Analyst - SFDC Operation","company":{"id":448321,"name":"Johnson Controls","domain":"johnsoncontrols.com","url":"https://alion.io/company/johnsoncontrols-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":743,"ghost_share":0.001,"stale_share":0.573,"repost_share":0.013,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Apex","optional":true},{"name":"ITIL","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-18T17:50:01Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"The IT Business Analyst - SFDC Operationswill be responsible for daily operation, maintenance, user support, issue troubleshooting, configuration support, data quality monitoring, and continuous improvement of Salesforce solutions for China business. This role will work closely with business stakeholders, Salesforce administrators, development teams, integration teams, and regional/globalIT teams to ensure stable, secure, and efficient SFDC platform operation supporting sales, service, pricing, reporting, and digital transformation initiatives.\nHow you will do it\nSupport daily operation and maintenance of Salesforce applications, including user support, incident handling, service requests, and production issue follow-up\n\nTroubleshoot SFDC production issues, analyze root causes, coordinate with technical teams, and provide timely solutions or workarounds\n\nPerform routine Salesforce administration and configuration support, including user access, roles, profiles, permission sets, reports, dashboards, workflows, flows, validation rules, and approval processes\n\nMonitor system health, data quality, integration status, and daily job execution to ensure stable SFDC platform operation\n\nSupport business users in daily SFDC usage, clarify system processes, provide guidance, and collect enhancement or optimization requirements\n\nCoordinate with Salesforce development, integration, SAP, middleware, data platform, and regional/global IT teams to resolve cross-system issues\n\nSupport testing, release validation, deployment preparation, post-release verification, and hypercare activities for SFDC changes\n\nMaintain SOPs, support guides, issue logs, knowledge base articles, and operation documentation to improve support efficiency and knowledge sharing\n\nIdentify recurring issues, process gaps, and automation opportunities, and propose continuous improvement actions to enhance user experience and operational efficiency\n\nWhat we look for\nBachelor’s degree or above in Computer Science, Information Systems, Software Engineering, Business Information Technology, or related majors is required\n\nA minimum of 3years of Salesforce operation, administration, support, or application maintenance experience in an enterprise environment\n\nSolid understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, reports, dashboards, workflows, flows, approval processes, user access control, security model, and data model\n\nHands-on experience in Salesforce daily support, incident management, service request handling, root cause analysis, and production issue resolution\n\nExperience with Salesforce configuration, data maintenance, data quality checks, release validation, sandbox usage, change sets, or metadata deployment is preferred\n\nGood understanding of Salesforce integration scenarios with SAP, middleware, data platforms, pricing systems, reporting platforms, or other enterprise applications is a plus\n\nBasic knowledge of Apex, SOQL, APIs, batch jobs, or Salesforce development concepts is preferred to support issue analysis and communication with development teams\n\nFamiliarity with sales management, include pipeline management, Configuration, Pricing and 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