{"id":3431714,"url":"https://alion.io/job/johnston-ia-utility-billing-clerk","title":"Utility Billing Clerk","company":{"id":1800071,"name":"Johnston, IA","domain":"cityofjohnston.com","url":"https://alion.io/company/cityofjohnston","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johnston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T19:32:02Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T14:37:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nDeadline for application submission is November 9, 2026 4pm CST\nPosition is core business hours Monday-Friday\nJob Summary:\nUnder general supervision, this non-exempt position performs various tasks related to utility billing, including maintaining and updating the utility billing system and reconciliation of meter readings and performs a variety of general clerical and administrative support duties.\nProvides instructions to customers and assigns new accounts. \nAnswers incoming calls and retrieves voicemail on the multi-line telephone system and directs calls to the appropriate person and/or department. Greets clients and visitors and provides appropriate information and/or materials. \nResponds to requests for information and provides written, telephone, and in-person assistance to city officials, employees and the public in a timely and courteous manner. \nProcesses incoming and outgoing mail, including postage metering, and distributes to appropriate department. \nHas the ability to input meter readings into the utility billing system and makes adjustments to accounts as needed.\nHas the ability to prepare or assists in the preparation of monthly utility bills, reminders, and utility shut off notices. \nCollects departmental receipts, water payments, irrigation meter purchases, deposits and connection and meter fees.\nProcesses end-of-day reconciling. \nFiles new customer applications, work orders, and meter and sewer applications.\nPerforms monthly automated clearing house (ACH) deposit transactions. \nVerifies final meter readings and inputs information into the utility billing system, including meter change outs, new meters in system, MTU work orders, and miscellaneous work. \nUpdates new plat information, maintains and assists with monthly billing and reconciliation reports. Inputs new accounts in system and Excel spreadsheets. \nCreates new utility accounts. Schedules work orders. \nHas the ability to calculate and pay semi-monthly and quarterly sales tax payable. \nOversees maintenance of office equipment including service calls and acts as primary alternate for procurement and purchase of office supplies. \nAssists with coordination of the City’s records management program and coordinates record retention and disposal for city departments along with working with MDS, the City's off-site storage vendor. \nPerforms notary work.\nAssists in other duties as assigned or needed, such as (however not all-inclusive) helping with monthly accounting reports, taking building payments and backup phone for building administrative assistant, process mail, sorting, and public works invoices, etc. \nRegular work attendance is required.\nKnowledge, Skills and Abilities:\nMay be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.\nKnowledge of financial office procedures and practices.\nKnowledge of the functions of government in a municipality.\nKnowledge of Microsoft Office software (Excel, Word, Access, PowerPoint) \nSkills: Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of sensitive deadlines. Excellent customer service skills.\nAbility to handle confidential information in a sensitive manner.\nAbility and willingness to learn new skills quickly and adapt to rapidly changing information and/or technology.\nAbility to work efficiently with very little direct supervision.\nExcellent oral and written communication skills.\nExcellent interpersonal communication skills.\nStrong organizational skills.\nAbility to take initiative.\nProblem-solving ability.\nSound judgment and decision-making abilities.\nAbility to establish and maintain effective working relationships with co-workers.\nAbility to concentrate in a diverse work setting.\nAbility to operate general office equipment including telephone, copier, printer, and facsimile. and accountability for decision making. \nPhysical Requirements and Work Environment:\nSufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;\nSufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review a wide variety of written material in electronic or hard copy form;\nSufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer and related equipment;\nSufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to have access to various work sites throughout the City and out of the area.\nMust be able to routinely lift objects weighing 10lbs and occasionally lift objects up to 25lbs.\nWork is performed in an office environment with frequent interruptions.\nNOTE: This job description is not intended to be all inclusive. Employees may need to perform other duties consistent with the role and function of the classification as required.\nRequirements\nAcceptable Experience, Training and Other Qualifications:\nGraduation from high school or GED equivalency; AND \n(5) years professional experience in general office operations, including experience with public contact in an office environment;\nor any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. \nMust obtain Notary within 6 months of hire date\nPossession of a valid Iowa driver’s license or evidence of equivalent mobility.\nAbility to successfully pass DCI background check.\nRequired to complete a pre-employment offer screening.\nSalary Description\n26.27 - 33.89","description_format":"text","description_chars":5713,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-29T00:53:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:4","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/johnston-ia-utility-billing-clerk","json_url":"https://alion.io/job/johnston-ia-utility-billing-clerk.json","meta":{"generated_at":"2026-11-01T17:01:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1800071},"rest":"https://alion.io/mcp/rest/get_company?id=1800071"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnston-ia-utility-billing-clerk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnston-ia-utility-billing-clerk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnston-ia-utility-billing-clerk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnston-ia-utility-billing-clerk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnston-ia-utility-billing-clerk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3431714}},{"tool":"search_jobs","arguments":{"company":"cityofjohnston.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3431714},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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