{"id":2369646,"url":"https://alion.io/job/johnstone-supply-counter-sales-associate-iii","title":"Counter Sales Associate III","company":{"id":2565548,"name":"Johnstone Supply","domain":"johnstonesupply.com","url":"https://alion.io/company/johnstonesupply","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stafford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2542},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T17:19:11Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T20:21:16Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Overview\nJohnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.\nNow is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.\nResponsibilities\nThe Counter Sales Associate III is an internal expert on our counter sales products and systems through technical and on-the-job training and experience. The Counter Sales Associate III fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working environment and store profitability. In this role, the employee stays apprised of all Johnstone sales and promotional programs with the goal to increase and strengthen the Company’s partnership with its clients, increase sales, and increase profitability. The employee provides prompt, friendly, and professional service to Johnstone customers in-person and over the phone. The Counter Sales Associate III may also help train newly hired counter sales associates.\nProvides and models the highest level of customer service. Greets customers who walk in the store; greets regular customers by name. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Develops good working relationships and rapport with customers.\nAssists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and resolves commonly encountered technical problems.\nRecommends and orders products for customers. Identifies alternate or substitute products to meet customer needs. Proactively recommends additional items a customer might need and promotions that might interest them. Recommends and orders products not listed in the Johnstone catalog. Recognizes products most commonly purchased by customers.\nResearches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, telephone, JXI, Neuco, and industry and store contacts. If a product is out-of-stock in their store, the employee researches where product is in-stock at neighboring branches and/or distribution centers, and coordinates transportation of product across branches to customer’s desired pick-up location.\nDetermines customer replacement HVAC parts according to inspection or verbal/description of the old part and customer requirements.\nResponds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints. Resolves customer disputes in a timely, professional manner that balances customer requests with business needs.\nProcesses customer transactions by researching, entering, and printing quotes; processes warranties; balances cash drawers; creates credit invoices; processes pick/pack orders; and processes will-call back-order notifications. Process returns as needed. Completes all transactions and necessary paperwork accurately; maintains appropriate records as needed.\nFollows up promptly on all customer requests for information, quotes, bid follow-ups, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Reaches out to customers who haven’t picked up will-call orders yet.\nMaintains and increases the company’s stature in the marketplace by maintaining the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. Some examples of housekeeping include sweeping, mopping, cleaning bathrooms, and picking up trash.\nConducts regular inventory counts of products on store shelves.\nEnsures desired level of profitability is obtained by consistently following the pricing structure established for the store; achieving sales targets; and following the sales process from start to finish in a desired manner as outlined by guidelines and standard operating procedures (SOP’s).\nMaintains expert knowledge of HVAC/R fundamentals and product lines by knowing the function of most products we carry, and where/how they are used; knowing the vendors we carry and their respective lines; knowing specific features and benefits of most commonly purchased products; staying informed of new products; and utilizing opportunities to further educate self, coworkers, and customers.\nUncovers and communicates sales lead information to outside sales staff and management.\nPromotes surplus, sale, discounted, and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to management as applicable.\nCross-trained in warehouse duties, such as receiving, shipping, and picking, and assists with those responsibilities as needed.\nCommunicates with warehouse staff to encourage efficient flow of products from back-of-house to front-of-house and vice versa.\nSustains a team-oriented work environment by treating fellow employees and customers with professionalism, respect, and attention to individual needs; effectively communicates customer needs, product requirements, sales opportunities, and personal issues to coworkers and management.\nMay participate in training new employees on Counter Sales duties, processes, procedures, and safety protocols as assigned.\nReports to work as scheduled, on time, every shift to support the high quality of customer service as required by company policy.\nMay be asked to step in to ensure smooth operations when management is away.\nRemains alert at all times for customer issues and concerns and takes action accordingly, referring to management as needed. \nSafeguards the cash and physical assets of the store. Reports fraud and/or related security concerns to management immediately.\nPerforms all other duties as assigned.\nJohnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nEducation and/or Experience:\nRequired:High School Diploma or G.E.D.; 3+ years of related experience and/or training in a wholesale/retail environment in the HVAC/R or related industry; or equivalent combination of education and experience.\nExperience must include front counter waiting on customers.\nForklift experience required.\n\nPreferred:2+ years of customer service experience at Johnstone.\n\nCertificates, Licenses, and Registrations:\nForklift certification required, or willingness to obtain on the job.\nJob Knowledge, Skills, & Abilities:\nComprehensive knowledge of the full Johnstone catalog of HVAC/R equipment and products.\nExpert knowledge of HVAC/R products, concepts, and the industry as a whole.\nDemonstrated understanding and application of effective customer service techniques.\nFamiliarity with training assessment tools and data gathering methodologies such as surveys and focus groups. \nMust be able to run a point-of-sale terminal, research HVAC/R items, and help prepare required sales and customer reports.\nProficiency with computers to look up and cross-reference parts/equipment, and capacity to learn new software.\nWorking knowledge of ERP systems and Microsoft Office Suite of products.\nSkill in operation of power equipment, including forklift.\nAbility to work independently and with teams.\nMust be able to work with minimal supervision under stressful conditions and provide support/assistance to other Counter Sales Associates.\nAcquired, specific (expert) knowledge in one or more given product lines (i.e., refrigeration, motors, compressors, refrigeration load calculations, commercial product lines, etc.).\nDemonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure. Displays a sense of urgency when needed.\nProactively seeks opportunities for optimizing processes and provides recommendations. \nAnalytical skills to evaluate ROI.\nProblem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.\nStrong interpersonal skills. Ability to meet, service, and build long-term relationships with customers.\nAbility to read and demonstrate basic math skills, including ability to add, subtract, multiply, divide; and calculate margins, discounts, and percentages.\nPolished and professional demeanor in person, online, and via phone.\nExcellent organizational skills.\nAbility to follow written instructions and documented procedures.\nWhile multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.\nPhysical Demand\nWhile performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.\nCompany Values\nWe’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:\nSafety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.\nCustomer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.\nOne Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.\nOwn It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.\n Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.\nBenefit Overview\nAt Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:\nCompetitive Paid Time Off (PTO) \nSafe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting\nHoliday pay - we recognize and pay our employees for 7.5 holidays per year\nPaid Parental Bonding Time\nEmployer subsidized medical, dental, and vision plans\nEmployer paid life insurance and short-term disability\nVoluntary lon...","description_format":"text","description_chars":12685,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-12T17:19:11Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":0.945,"age_days":8,"expected_fill_days":14,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/johnstone-supply-counter-sales-associate-iii","json_url":"https://alion.io/job/johnstone-supply-counter-sales-associate-iii.json","meta":{"generated_at":"2026-10-21T21:32:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2565548},"rest":"https://alion.io/mcp/rest/get_company?id=2565548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnstone-supply-counter-sales-associate-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnstone-supply-counter-sales-associate-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnstone-supply-counter-sales-associate-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnstone-supply-counter-sales-associate-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnstone-supply-counter-sales-associate-iii"}]}