{"id":3285300,"url":"https://alion.io/job/johnstone-supply-it-end-user-administrator","title":"IT End User Administrator","company":{"id":2565548,"name":"Johnstone Supply","domain":"johnstonesupply.com","url":"https://alion.io/company/johnstonesupply","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T18:09:55Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T16:42:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nJohnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.\nNow is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.\nResponsibilities\nProvides timely, professional, and high-quality service to users by responding to various hardware, software, networking, and other computer-related technology needs.\nGathers information from the user, evaluates and prioritizing issues to determine which can be immediately resolved and which require escalation to appropriate IT team members.\nMaintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution.\nProvides extended application troubleshooting support to internal users, including analysis of the issue and system.\nPerforms ongoing Maintenance for Operating Systems and Applications on PC’s, laptops, installation and maintenance of virus protection, backups, OS & application updates, etc.\nBuilds, configures and sets up of workstations and peripheral hardware; provides training to new users. Relocates existing computer equipment as needed.\nMaintains and upgrades existing computer images for laptops, workstations, and ship stations\nWorks with external customers (Stores) to resolve issues involving Corp hosted systems and processes; set up and troubleshoot email accounts.\nCross trains within IT for additional support to end users.\nUtilizes Johnstone Identity management system and processes; provisioning, deactivation, and access control for over 4000 users.\nUtilizes history to determine cause and solution of problem. Looks for trends in the problems to aid in preventing future problems.\nDevelops IT Support maintenance, policies and procedures and documents common fixes to problems. Creates documentation for user procedures upon implementation of IT driven projects.\nDeploys software updates for Johnstone applications as needed. Maintains identity and access management systems. Collaborates with security teams on MFA and password policies.\nProvides Company Owned Store Specific Support - Including store ERP support, POS systems, security monitoring, and camera systems.\nRoutinely travels to remote locations to access or implement IT Applications, systems, and hardware including the set-up and maintenance of computer-related equipment and devices\nProvides leadership and guidance to other IT employees. Develops and updates SOPs for IT Operations processes.\nWorks with management to develop, deploy, and support IT systems and applications.\nParticipates in employee training programs as directed by the IT Service Delivery Manager, IT Infrastructure Manager, or IT Director - Infrastructure Technologies.\nJohnstone Supply believes that each employee's contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation and/or Experience: High school diploma or GED; bachelor’s degree in Computer Science, Cybersecurity, Management Information Systems, or other comparable field is preferred; at least four years of demonstrated experience in an Enterprise User Administration role or an IT Security role focusing Technical Security Systems; or equivalent combination of education and experience.\nCertificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role; however, preference will be given to MS Certified Identity and Access Administration Associates and CIAM holders.\nTechnical Knowledge, Skills, and Abilities:\nKnowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, thin clients, printers, copiers, etc.\nExperience provisioning users and managing accounts in enterprise directory services\nTechnical knowledge of Network and Server based systems, Various operating systems, wide understanding of network systems, familiar with IT compliance standards (NIST, SOC etc.)\nRequires the ability to install, configure, and troubleshoot networked computer workstations, servers, systems, and follow IT security standards.\nTechnical knowledge of Microsoft Office and Microsoft 365 services.\nProcess Knowledge, Skills, and Abilities:\nProblem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.\nAbility to work in a frequently changing environment. Ability to analyze security risks and recommend corrective actions.\nApplies independent judgement, specialized knowledge and decision making, with minimal supervision.\nExperience using Enterprise IT ticketing systems to manage work.\nCommunication Skills:\nAbility to communicate information at all levels of an organization and to external partners.\nAbility to demonstrate considerable tact and diplomacy in dealing with others.\nAbility to present information in both one-on-one and group situations.\nLeadership Skills:\nIndividual Contributor - Focus on producing own work/ meeting quality and deadline expectations.\nCompany Values\nWe’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:\nSafety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.\nCustomer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.\nOne Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.\nOwn It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.\n Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.\nBenefit Overview\nAt Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:\nCompetitive Paid Time Off (PTO) \nSafe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting\nHoliday pay - we recognize and pay our employees for 7.5 holidays per year\nPaid Parental Bonding Time\nEmployer subsidized medical, dental, and vision plans\nEmployer paid life insurance and short-term disability\nVoluntary long-term disability, accident, critical illness, and hospital indemnity insurance\n24/7 Access to virtual care/telehealth options\nHealth Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)\nWellbeing program with opportunity to earn reduced medical costs\nEmployee Assistance Program (EAP) for you, and your family\nTuition reimbursement\nEmployee referral bonus program \nEmployee service milestone recognition program\nWe understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.\nEOE & E-Verify Participating Employer.","description_format":"text","description_chars":8312,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-26T18:09:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/johnstone-supply-it-end-user-administrator","json_url":"https://alion.io/job/johnstone-supply-it-end-user-administrator.json","meta":{"generated_at":"2026-10-28T16:44:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2565548},"rest":"https://alion.io/mcp/rest/get_company?id=2565548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnstone-supply-it-end-user-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnstone-supply-it-end-user-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnstone-supply-it-end-user-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnstone-supply-it-end-user-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnstone-supply-it-end-user-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3285300}},{"tool":"search_jobs","arguments":{"company":"johnstonesupply.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3285300},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}