{"id":1644799,"url":"https://alion.io/job/johnstonesupply-application-support-specialist","title":"Application Support Specialist","company":{"id":2565548,"name":"Johnstone Supply","domain":"johnstonesupply.com","url":"https://alion.io/company/johnstonesupply","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-01T23:14:23Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T21:36:33Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Overview\nJohnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.\nNow is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.\nResponsibilities\nWorks independently and collaboratively to analyze, improve, configure, and support enterprise applications and integrations.\nEvaluates business requirements, implementing application enhancements, conducting systems and data analysis, improving business processes, and ensuring enterprise applications support operational and strategic objectives.\nAnalyze application, integration, and data-related issues to determine root causes and develop corrective solutions. \nUtilize SQL, reporting tools, and application diagnostics to investigate data integrity, transaction processing, and system performance issues. \nEvaluate complex business and technical problems and implement sustainable solutions that improve system reliability and effectiveness. \nAssess the impact of proposed changes and modifications across integrated applications and business processes.\nAnalyze data structures, interfaces, and integration points between enterprise applications to ensure accurate and reliable information flow. \nDevelop and execute data validation, reconciliation, and correction activities as required to support business operations. \nMonitor and optimize automated processes, integrations, scheduled jobs, and business workflows. \nSupport implementation of new integrations, system functionality, and process automation initiatives.\nIdentify recurring operational challenges and develop long-term solutions that reduce manual effort and increase application effectiveness. \nCreate and maintain functional specifications, configuration documentation, process flows, and technical procedures. \nRecommend improvements to application architecture, business processes, reporting capabilities, and system utilization. \nContribute to enterprise initiatives involving application modernization, process automation, and operational excellence.\nQualifications\nAssociate's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education and relevant work experience.\n2-5 years of experience supporting, configuring, analyzing, or enhancing enterprise applications, ERP systems, integrations, databases, or business systems.\nExperience analyzing, configuring, enhancing, and supporting enterprise applications, including ERP, CRM, EDI, data warehouse, or similar business systems. \nStrong systems analysis, problem-solving, process improvement, and root cause analysis capabilities. \nAbility to evaluate business requirements and translate them into technical solutions and application enhancements. \nExperience with SQL, data analysis, database structures, and reporting tools. \nKnowledge of application integrations, interfaces, data flows, and enterprise business processes. \nAbility to independently assess alternatives, make recommendations, and implement solutions with minimal supervision. \nPreferred: Experience with Microsoft SQL Server (MSSQL), .NET technologies, APIs, integration platforms, Power Platform, and enterprise reporting tools.\nCommunicate application issues, status updates, and resolutions clearly with business users, IT team members, vendors, and other stakeholders.\nDocument support activity, resolutions, and recurring issue patterns in a clear and timely manner.\nCollaborate effectively across teams to escalate issues, validate fixes, and support service continuity.\nPhysical Demand\nWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision requirements are close and peripheral vision.\nCompany Values\nWe’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:\nSafety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.\nCustomer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.\nOne Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.\nOwn It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.\n Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.\nBenefit Overview\nAt Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:\nCompetitive Paid Time Off (PTO) \nSafe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting\nHoliday pay - we recognize and pay our employees for 7.5 holidays per year\nPaid Parental Bonding Time\nEmployer subsidized medical, dental, and vision plans\nEmployer paid life insurance and short-term disability\nVoluntary long-term disability, accident, critical illness, and hospital indemnity insurance\n24/7 Access to virtual care/telehealth options\nHealth Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)\nWellbeing program with opportunity to earn reduced medical costs\nEmployee Assistance Program (EAP) for you, and your family\nTuition reimbursement\nEmployee referral bonus program \nEmployee service milestone recognition program\nWe understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.\nEOE & E-Verify Participating Employer.","description_format":"text","description_chars":6616,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T23:14:23Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.532,"p_room":0.45,"age_days":18,"expected_fill_days":10,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/johnstonesupply-application-support-specialist","json_url":"https://alion.io/job/johnstonesupply-application-support-specialist.json","meta":{"generated_at":"2026-10-21T00:32:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2565548},"rest":"https://alion.io/mcp/rest/get_company?id=2565548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnstonesupply-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnstonesupply-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnstonesupply-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnstonesupply-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnstonesupply-application-support-specialist"}]}