{"id":1644801,"url":"https://alion.io/job/johnstonesupply-branch-manager-2","title":"Branch Manager","company":{"id":2565548,"name":"Johnstone Supply","domain":"johnstonesupply.com","url":"https://alion.io/company/johnstonesupply","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-01T23:14:23Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T14:42:55Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Overview\nJohnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.\nNow is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.\nResponsibilities\nThe Branch Manager directs, promotes, and coordinates branch operations in such a manner that will provide outstanding customer service, optimize branch market share, ensure operational productivity, and achieve the branch’s overall annual budget, mission, and goals. Duties and responsibilities include financial performance, monitoring of operational budgets, inventory management, capital expenditures, staffing, transportation, quality and productivity standards attainment, customer service and communication, safety, regulatory affairs, facility organization, training, administration, and security of the facility. The Branch Manager cultivates and maintains a business culture that is seen by our customers as friendly, proactive, helpful, and exceeding expectations. May mentor, train, and support other Branch Managers if assigned.\nManaging Customer Experience:\nEnsures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards. Works directly with customers during busy times or with key customer accounts.\nDevelops relationships and rapport with customers to establish win-win partnerships.\nWorks in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implement established programs. Provides information regarding customer buying habits/needs to Outside Sales on a regular basis.\nMaintains the highest standards in cleanliness and appearance of the showroom, warehouse, and exterior of the facility. Ensures showroom merchandising and appearance contribute to sales goals.\nResolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.\nManaging the Branch Team:\nFosters a cohesive and productive team through collaboration, inclusion, and teamwork.\nEstablishes, communicates, and models performance expectations for all team members. Ensures expectations are met by monitoring reports, gathering feedback from customers, observing performance, and taking corrective action or rewarding employees as appropriate. Conducts formal mid-year and annual performance reviews and provides informal coaching throughout the year. \nEnsures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings and continually providing information and status reports.\nEnsures team members have the knowledge and skills needed to perform their jobs by providing regular training. Provides learning opportunities to develop employees for promotion.\nMaintains department staff by interviewing and hiring qualified candidates within established processes and guidelines.\nEnsures adequate staffing levels to meet business needs by establishing work schedules, approving vacation, and cross-training employees to fill in when needed.\nEnsures the safety of the workforce by clearly communicating and supporting the company’s safety programs and specific safety initiatives to all levels of personnel and management; observes and coaches employees in complying with safety rules; removes safety obstacles; complies with all governmental regulations including OSHA, Worker’s Compensation, Fire, and MSDS; and ensures all equipment is maintained and operated in a safe manner, including the training and certification of employees designated to operate equipment.\nEnsures compliance at the branch level with all company employment policies and applicable state and federal employment laws.\nMay mentor, train, and support other Branch Managers if assigned.\nManaging the Business :\nEstablishes, in conjunction with leadership, sales and profitability goals for the branch. Owns the P&L (Profit & Loss) for the branch. Develops and implements operating plans and budgets to meet goals. Regularly monitors performance against goals and takes corrective action where necessary.\nEnsures product pricing meets profitability targets by reviewing costs, pricing decisions, and taking corrective action where necessary.\nManages branch inventory to ensure security, accuracy, and ability to meet customer product requirements. Ensures cycle counting program is implemented per established procedures.\nOversees product returns and warranty processing, balancing customer requests with company guidelines and procedures.\nMay oversee warehouse and delivery operations, including receiving, labeling, put-away, and order fulfillment. Creates and monitors delivery schedules to ensure accurate, on-time delivery of product.\nEnsures the security and proper maintenance of all branch property, equipment, and other assets by developing security systems and procedures, and implementing a regular schedule of equipment maintenance.\nControls branch operational costs, including labor, supplies, freight, utilities, etc. to ensure overall branch profitability.\nBalances cash drawer daily and prepares daily bank deposit.\nEnsures leadership is up-to-date regarding branch operations by continually providing status reports.\nMay represent Johnstone Supply at trade associations, events, and local meetings.\nPerforms all other duties as assigned.\nJohnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nEducation and/or Experience:\nRequired:High school diploma or general education degree (G.E.D.); 5+ years related experience and/or training; or equivalent combination of education and experience.\nMinimum of 1 year directly managing a large team of employees in a wholesale operations setting.\nExperience operating forklift and other warehouse equipment safely and competently.\n\nExperience with inventory management systems.Experience with OSHA safety regulations and procedures.\n\nPreferred:Bachelor’s degree preferred.\nExperience managing inventory control.\nKnowledge of HVAC wholesale industry, principles, and practices.\n\nCertificates, Licenses, and Registrations:\nMust have a valid driver’s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.\nForklift certification required, or willingness to obtain on the job.\nJob Knowledge, Skills, and Abilities:\nKnowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales.\nGeneral knowledge of the HVACR industry, contractor customer needs, and product applications.\nGeneral knowledge of inventory management systems and principles, including procurement, storage, forecasting, and handling dead inventory.\nKnowledge of marketing and showroom merchandising techniques to drive sales.\nKnowledge of financial operations, including profit and loss, costs of operation, return on investment, and budgets.\nAbility to read and demonstrate basic mathematical and financial analytical skills. Ability to use common spreadsheet tools (Microsoft Excel, pivot tables, charting) and interpret financial reports.\nKnowledge of governmental regulations as applied to product distribution, including OSHA regulations, Workers’ Compensation, Hazardous Materials Handling, and DOT requirements.\nAbility to work safely in all job tasks.\nSkill in operation of power equipment, including forklift, electric pallet jack, and cherry picker.\nAbility to operate a lift gate safely and effectively.\nMust be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.\nAbility to efficiently utilize necessary technology to complete tasks, such as RF equipment, ERP software, and company computers. \nAbility to thrive in an ambiguous environment under stressful conditions.\nAbility to develop and implement operational plans.\nAbility to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.\nAbility to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.\nKnowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.\nAbility to plan, organize, and direct the activities of subordinates.\nStrong ability to multitask; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.\nProject management skills: establishing objectives, timelines, and deadlines; action planning to meet deadlines; evaluating current and future positions.\nProactively seeks opportunities for optimizing processes and systems.\nProblem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.\nAbility to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.\nAbility to demonstrate considerable tact and diplomacy in dealing with others and maintain relationships.\nAbility to maintain confidentiality of information as appropriate.\nAbility to develop efficient work procedures, complete paperwork, and write necessary documentation, including procedure manuals, reports, business correspondence, and marketing pieces.\nWhile multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.\nPhysical Demand\nWhile performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.\nCompany Values\nWe’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:\nSafety: Always prioritizes safety, both at work and at home, while ens...","description_format":"text","description_chars":13904,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T23:14:23Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.796,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/johnstonesupply-branch-manager-2","json_url":"https://alion.io/job/johnstonesupply-branch-manager-2.json","meta":{"generated_at":"2026-10-22T15:01:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2565548},"rest":"https://alion.io/mcp/rest/get_company?id=2565548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjohnstonesupply-branch-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjohnstonesupply-branch-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjohnstonesupply-branch-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/johnstonesupply-branch-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjohnstonesupply-branch-manager-2"}]}