{"id":1644806,"url":"https://alion.io/job/johnstonesupply-hvac-contractor-training-program-manager","title":"HVAC Contractor Training Program Manager","company":{"id":2565548,"name":"Johnstone Supply","domain":"johnstonesupply.com","url":"https://alion.io/company/johnstonesupply","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2097},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T23:14:23Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T13:18:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nJohnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.\nNow is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.\nResponsibilities\nDrive Adoption in stores:\nPartner with individual store teams to identify barriers to university utilization. Co-develop store level activation plans. \nEvaluate training program effectiveness and results through follow-up surveys, outreach and measuring business outcomes. \nBuild a community of partners, suppliers, store leadership and contractors and facilitate sharing of training best practices. \nTravel to stores and trade events for in-person training walk throughs, promotional launches, and contractor-facing events. \nAct as a trusted field resource that stores can work with to position new courses, advertise, and troubleshoot a program design. Provide tool kits and in-store university materials for store use with minimal lift. \nUtilize monthly/weekly scorecards and dashboards to track sales and promotions by store and region. \nGuide store Power Users in development of customized training tracks and learning plans for contractors and coordinate with eLearning team to assist with university setup.\nEnhance Contractor Programs\nPerform training need assessments, recommend new solutions, and training curriculum plans for contractor jobs\nMaintain and promote contractor training best practices, including positioning for customer acquisition & growth, store training profitability, training facilities/equipment, trainer competencies / hiring / onboarding, curriculum & programs, training materials, promotion, and safety & compliance vendors. \nReach outside the HVAC industry, as needed, for training best practices to meet HVAC-R industry challenges\nPartner with stakeholders to identify and refine relevant & profitable contractor training opportunities and address pain points. Establish a voice of the customer process for feedback directly from contractors. \nCrowd-source and curate new contractor training content. Provide customer support, and infrastructure for our stores to develop, house and sell contractor training content. \nWork closely with Content development team for design and acquisition of new training content. Identify gaps and recommend new content or vendor partnership to fill them.\nMarketing and Promotion:\nDesign and execute effective campaigns, advertising, outreach and promotions that drive contractor enrollment and course completion. \nManage national programs with contractor training licensures (i.e. NATE, State CE etc.), trade schools, suppliers and other resource providers in support & promotion of Johnstone contractor training programs\nPartner with Marketing, Sales and Product Teams to align with their strategic map for promotion, supplier focus and shared materials. \nCollaborate with corporate marketing and external suppliers to support branding, marketing, and communications for all contractor related content.\nPresent or support training program topics at Johnstone Annual Meetings, trade events, and training seminars\nManage Project Planning & Execution:\nCreate business case, plan, and manage projects assigned\nDevelop and manage project budgets; Create and deliver project status updates (written and oral) ; Perform risk assessments and recommend alternatives\nDocument and communicate results; Ensure timely and complete communication to all stakeholders\nWork as an effective partner with other university team members. \nPerform other tasks as assigned by Supervisor. Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.\nQualifications\nEducation/ Experience: Bachelor's degree or equivalent combination of education and experience.\nFive or more years of experience in HVAC, contractor development, training, learning programs, distribution, manufacturer rep programs, or a related field. Experience developing marketing campaigns, training resources, content, communications, and customer engagement programs preferred.\n\nJob-Specific Knowledge, Skills, and Abilities:\nProblem-solvingAdvanced critical thinking skills; self-directed, collaborative, comfortable building programs with ambiguity\nAbility to understand, diagnose and rectify problems without conflict\nDiagnoses why utilization is low in a given region (awareness, relevance, price etc) \n\nCommunication & FacilitationExcellent communication and interpersonal skills to build effective working relationships and credibility with store teams and contractors\nAbility to write formal business documents, including proposals, reports, project plans, and training guides and manuals, and promotional articles in a consistent and professional manner with proper grammar and spelling\nAbility to present information to small and large groups; launch events, and use industry language to build trust\nListen to others to identify needs, concerns and root causes\nSkill in influencing and leading others to achieve business goals; adjust communication style between technical contractor audience and corporate or store partners\n\nProject Management & OrganizationAbility to manage a project life cycle, including course correction and results; manages multiple store roll outs, campaigns, and projects simultaneously.\nAbility to develop and use systems for organizing and keeping track of information\nAbility to define project budgets, negotiate and successfully work within budget/contract requirements\nAbility to prioritize tasks and adapt to changing work priorities while working in a fast-paced business environment\n\nTrainingAbility to assess contractor learner needs, environmental factors, and job content, to define training objectives\nKnowledge of adult learning principles, instructional design practices, and blended learning approaches.\nExperience supporting learning management systems (LMS) and learning technologies.\nAbility to coach and support users in maximizing training platform capabilities\n\nSoftware/Technical SkillsProficient in MS Office programs: PowerPoint, Word and Outlook; strong experience in Excel and BI is helpful\nExperience with LMS reporting and learning technologies. \nKnowledge of content development, video editing, email marketing, and course authoring tools preferred (e.g., Articulate, Camtasia).\n\nBusiness MathDemonstrated understanding of basic business finance and promotional math (discounting, margins, ROI)\nAbility to create and use formulas in Excel and create and use pivot tables to analyze data\n\nPreferred:\nKnowledge of HVAC-R industry operations, terminology, certifications, and workforce development challenges.\nKnowledge of wholesale distribution business models and customer engagement practices.\nFamiliarity with instructional design principles and learning program development\nPhysical Demand\nWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and lift up to 50 pounds. Specific vision requirements for this position are close vision, color vision, depth perception, and the ability to adjust focus.\nCompany Values\nWe’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:\nSafety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.\nCustomer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.\nOne Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.\nOwn It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.\n Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.\nBenefit Overview\nAt Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:\nCompetitive Paid Time Off (PTO) \nSafe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting\nHoliday pay - we recognize and pay our employees for 7.5 holidays per year\nPaid Parental Bonding Time\nEmployer subsidized medical, dental, and vision plans\nEmployer paid life insurance and short-term disability\nVoluntary long-term disability, accident, critical illness, and hospital indemnity insurance\n24/7 Access to virtual care/telehealth options\nHealth Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)\nWellbeing program with opportunity to earn reduced medical costs\nEmployee Assistance Program (EAP) for you, and your family\nTuition reimbursement\nEmployee referral bonus program \nEmployee service milestone recognition program\nWe understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.\nEOE & E-Verify Participating Employer.","description_format":"text","description_chars":10162,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-01T23:14:23Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:6","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/johnstonesupply-hvac-contractor-training-program-manager","json_url":"https://alion.io/job/johnstonesupply-hvac-contractor-training-program-manager.json","meta":{"generated_at":"2026-10-03T03:19:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3048,"day_limit":5000,"remaining_today":1952,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}