{"id":3833478,"url":"https://alion.io/job/joincambridge-com-it-systems-analyst","title":"IT Systems Analyst","company":{"id":2052307,"name":"joincambridge.com","domain":"joincambridge.com","url":"https://alion.io/company/joincambridge","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-07T19:40:46Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Summary\nKey Deliverables and Responsibilities\nThe IT Systems Analyst supports the business applications, Microsoft technologies, and unified communications solutions that help Cambridge associates work effectively. This role serves as a bridge between frontline technical support and advanced infrastructure or production support.\nThe position is ideal for someone who has progressed beyond traditional help desk or desktop support and is ready to expand their experience in Microsoft 365 administration, application support, identity and access concepts, vendor management, and unified communications.\nWhat You’ll Do\nMicrosoft Administration: Support and administer Microsoft technologies, including Microsoft 365, Exchange, and related services.\nApplication Support: Troubleshoot and resolve issues involving business applications, system access, integrations, and application performance.\nIdentity and Access Support: Assist with Entra ID and Active Directory administration, including user access, permissions, groups, and related identity-management activities.\nUnified Communications: Support VoIP and unified communications platforms such as Microsoft Teams Phone and Talkdesk.\nCall-Quality Troubleshooting: Investigate voice and call-quality issues using concepts and measurements such as jitter, latency, lag, connectivity, and overall call performance.\nVendor Coordination: Open, manage, and escalate support cases with technology vendors, monitor progress, and coordinate solutions through final resolution.\nIncident Resolution: Prioritize technical issues appropriately and work toward timely, complete resolution.\nCross-Functional Partnership: Collaborate with technology teams, business partners, and external vendors to identify needs and resolve technical issues.\nOn-Call Support: Participate in limited on-call support for business-critical phone or unified communications outages.\nWhat We Are Looking For\nExperience supporting Microsoft 365, Exchange, business applications, or related enterprise technologies.\nWorking knowledge of Entra ID, Active Directory, user access, permissions, and identity-management concepts.\nExperience troubleshooting applications and resolving technical issues beyond basic desktop or help desk support.\nFamiliarity with VoIP, Microsoft Teams Phone, Talkdesk, or another unified communications platform.\nUnderstanding of voice and network concepts such as jitter, latency, connectivity, and call quality.\nExperience working with technology vendors and managing escalated support cases.\nWhy Cambridge?\nCambridge has competitive benefits and promotes a work/life balance to encourage individual success.\nPremium benefit package including medical, vision, dental, life and long-term disability insurance \nVacation/sick time \n401K retirement plan with company matching program \nEleven paid holidays \nYou can find more details about our comprehensive benefits package here.\nCambridge Overview:\nCambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. 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