{"id":577159,"url":"https://alion.io/job/joinforma-customer-support-advocate-honduras","title":"Customer Support Advocate (Honduras)","company":{"id":38560,"name":"Joinforma","domain":"joinforma.com","url":"https://alion.io/company/joinforma","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["HN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":159000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1111},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Stripe","optional":false},{"name":"Intercom","optional":true}],"status":"live","first_seen_at":"2026-09-08T23:18:48Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-13T02:37:22Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About Forma\nThe employee benefits landscape needs a reset. Companies invest millions annually in benefits that employees neither value nor use regularly. Forma, founded in 2017, set out to challenge this one-size-fits-all approach.\nForma's global lifestyle benefits platform enables companies to offer competitive packages while reducing costs and inefficiencies. While giving employees more choice and flexibility in spending their benefit allowances, the Forma platform saves HR, total rewards, and benefits professionals countless hours they would have spent managing and supporting multiple point solutions.\nWith Forma, companies can choose from a suite of products, including Lifestyle Spending Accounts, Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more. These products allow companies to design and deliver customized benefits programs through a single platform. Employees can then spend account funds in three ways: The Forma Store, The Forma Visa Card, or claim reimbursement.\nForma has helped hundreds of renowned companies, including Stripe, UKG, lululemon, and Tripadvisor, to design equitable, scalable, and flexible benefits programs for nearly 1 million employees worldwide.\nForma is backed by Emergence Capital and Ribbit Capital. We have received numerous awards for our exponential growth, innovation, and as a \"Great Place to Work.\"\nAbout The Role\nWe’re looking for a friendly, patient, and kind-hearted person to join our world-class Customer Support Team. And we absolutely mean it when we say world-class - 98% CSAT over the trailing 12 months! If you love helping people, making people smile, and care about people’s health and wellness, we’d love to meet you.\nYou Will\nProvide timely, high-quality support to our members across multiple channels including live chat, messaging, email, ticketing, social media, and phone.\n\nLeverage a strong understanding of Forma’s internal tools and knowledge resources to quickly diagnose issues and deliver accurate resolutions.\n\nGuide members with thoughtful recommendations using your deep knowledge of Forma’s products and services.\n\nRepresent the voice of the customer by identifying trends, sharing insights, and surfacing opportunities that inform product improvements and roadmap decisions.\n\nProactively identify potential issues, process gaps, or recurring member challenges and escalate or recommend solutions to improve the overall member experience.\n\nMaintain clear, efficient communication across member touchpoints, ensuring members feel informed, supported, and confident while using our platform.\n\nDemonstrate patience, empathy, and professionalism in every interaction, assuming positive intent and working to create a positive support experience.\n\nCollaborate with teammates and cross-functional partners on projects and initiatives that improve support processes, documentation, and the member journey.\n\nManage priorities effectively in a fast-paced environment while balancing individual performance metrics and team goals.\n\nAct as an authentic Forma ambassador, representing the company’s values in both internal collaboration and external member interactions.\n\nAdapt to evolving priorities, tools, and processes in a growing global support environment.\n\nMaintain flexibility with scheduling, including potential shift changes or weekend coverage to support our global member base.\n\nPreferred Skills\n2+ years of experience in customer or product support within an omnichannel environment (chat, phone, email, and ticketing).\n\n1+ years of experience supporting a B2B and/or B2C SaaS product.\n\nStrong problem-solving skills with the ability to learn quickly, navigate ambiguity, and make sound decisions with minimal supervision.\n\nHighly proactive mindset with a natural inclination to identify improvements, anticipate needs, and take initiative.\n\nAdaptable and resilient in dynamic environments; able to adjust priorities and approaches as situations evolve.\n\nExceptional written and verbal communication skills, with the ability to explain complex information clearly and empathetically.\n\nStrong organizational skills and attention to detail when managing high-volume workloads.\n\nTeam-oriented mindset that values collaboration, shared ownership, and collective success.\n\nSelf-driven with a desire for continuous learning, growth, and professional development.\n\nExperience with support platforms such as Intercom and Zendesk.\n\nFluency in English.\n\nBenefits And Perks\nRemote-first working environment\n\nMacBook\n\n$100 USD/mo - BeWell funds\n\n$300 USD - One time subsidy to build your home office\n\n$2000 USD/year - BeHealthy funds\n\nAt Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nDuties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!","description_format":"text","description_chars":5431,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Apple Macbook","Continuous learning","Home office","Professional development"],"hiring_locations":[{"name":"Honduras","iso":"HN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-09T18:35:31Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.598,"p_room":0.55,"age_days":33,"expected_fill_days":30,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/joinforma-customer-support-advocate-honduras","json_url":"https://alion.io/job/joinforma-customer-support-advocate-honduras.json","meta":{"generated_at":"2026-10-13T02:48:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4408,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38560},"rest":"https://alion.io/mcp/rest/get_company?id=38560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjoinforma-customer-support-advocate-honduras"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjoinforma-customer-support-advocate-honduras"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjoinforma-customer-support-advocate-honduras"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/joinforma-customer-support-advocate-honduras\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjoinforma-customer-support-advocate-honduras"}]}